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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,052)

Overall rating
3.6

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

The Unveiled Faces

Jan 27, 2025  on Shopify

SO many bugs and it constantly logs me out and I am stuck on an infinite loop of connecting my facebook to my shopify store

Tough Muscles

Jan 26, 2025  on Shopify

Dear Meta, I'm giving you a 1 star review, because of 2 serious issues I have no opportunity to solve on my own through Meta on Shopify. Firstly, a product of mine - Bamboo Men's Briefs - keeps getting rejected, even after I have requested a review over the decision for my product to be rejected because of supposedly it not following Meta Commerce Policies. I do not see how Bamboo Men's Briefs could be in breach of Meta Commerce Policies, hence I kindly request for my product to be approved. Secondly, on the Instagram Shop Builder, there is this cover photo, which I did not choose to place there and I cannot replace it, nor can I remove it, as it is not associated with my brand Tough Muscles (I'm wearing a Tommy Hilfiger hoody and Calvin Klein tracksuit bottoms, which are clothes I have no intention of marketing). If you could be so kind, as to assist me in getting my Briefs approved, so I could start tagging Tough Muscles products on my Instagram reels and my cover photo removed from my Instagram Shop (or to let me know how to do that myself), I would be more than happy to leave another review, this time with 5 stars, describing my potentially positive experience in regards to getting my kind requests approved. I look forward to your reply. Thanks, Tough Muscles

Temos Oferta

Jan 26, 2025  on Shopify

Melhor App

By Disa

Jan 26, 2025  on Shopify

SKIZA.

Jan 26, 2025  on Shopify

its a little bit complicated but nice

Oli & Max

Jan 26, 2025  on Shopify

ME ayuda mucho, deseando ver como funciona la nueva integracion con IA.

Panikclothing

Jan 26, 2025  on Shopify

Terrible. I can't get in touch with Meta. So frustrating. bad bad bad what is going on?

Croaster Select Coffee

Jan 26, 2025  on Shopify

SUD93

Jan 25, 2025  on Shopify

Lidoora

Jan 25, 2025  on Shopify

HONEY SATIN

Jan 25, 2025  on Shopify

bad

Nytforge

Jan 25, 2025  on Shopify

I would because it has a good UI

RISEN

Jan 25, 2025  on Shopify

I am extremely disappointed with Instagram and Facebook after two years of trying to address an ongoing issue with product visibility on my Facebook Shop and TikTok Shop. Despite countless attempts to contact support and resolve the issue, my products remain invisible to potential customers, significantly slowing down the growth and visibility of my brand. As a small business owner, I rely on these platforms to reach my audience, but their lack of responsiveness and failure to fix this problem has been beyond frustrating. Why is it so difficult to make products visible to the customers who want them? Their inefficiency and lack of support have caused unnecessary delays in my brand's growth, and it's deeply disheartening to see platforms that claim to empower small businesses fall so short in delivering on their promises. If Instagram and Facebook truly value their business users, they need to prioritize resolving these issues and providing the support we need to thrive.

JM Loyalty Fashion Store

Jan 25, 2025  on Shopify

My Store

Jan 25, 2025  on Shopify

Integrating Facebook & Instagram with Shopify has been a great experience. The seamless product sync, shoppable posts, and easy ad management have helped boost sales and engagement. The ability to reach a wider audience and drive traffic directly from social media has been invaluable.

ELITE

Jan 25, 2025  on Shopify

Modesty Made

Jan 24, 2025  on Shopify

Globalternd

Jan 24, 2025  on Shopify

Sobaos Pasiegos Etelvina

Jan 24, 2025  on Shopify

Muy buena experiencia.

HOMELA

Jan 24, 2025  on Shopify

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