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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,052)

Overall rating
3.6

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Hey Jude

Feb 12, 2025  on Shopify

Super confusing to use. The older version used to be more user friendly and now it's been overcomplicated.

MyStylz

Feb 12, 2025  on Shopify

I tried selling in many platforms facebook and made it easy and hasslefree, no problems at all, great service.

FIUNTO

Feb 12, 2025  on Shopify

paulmillerofficial

Feb 12, 2025  on Shopify

My Facebook has been under review with shopify for I believe a year and I haven't been able to get it resolved with either Meta or Shopify

EUROMOB

Feb 12, 2025  on Shopify

I find this app a bit difficult to use, and some products don’t come up for no reason at all, which is super frustrating.

By Lilo

Feb 12, 2025  on Shopify

Zaken moeten kopiëren in de code van je site, het zou automatisch moeten gaan. Adverteren zonder conversie, facebook en instagram vullen zakken maar regelen geen zaken.

Lidle

Feb 12, 2025  on Shopify

so far so good

Discovery Educational

Feb 12, 2025  on Shopify

5 out of 5, would give 6 if I could!

Rose & Rosin

Feb 11, 2025  on Shopify

AWFUL. Will not approve your store and there is no way to contact or request a review. All sorts of dead ends and no assistance. But they will take your money (in my case $400 in ad spend, but wont approve my store).

Iconos Venezolanos

Feb 11, 2025  on Shopify

Muy buena integración!

Medical & Health DEPOT

Feb 11, 2025  on Shopify

Me cuesta trabajo sincroniza el pixel, de ahí en fuera. Todo bien

Qiuola

Feb 11, 2025  on Shopify

Japan Gemu Tours

Feb 11, 2025  on Shopify

IonDrops

Feb 11, 2025  on Shopify

gut! das ist sehr praktisch

Alsatianstation

Feb 11, 2025  on Shopify

fantastic app

Camperreich

Feb 11, 2025  on Shopify

HomeTownRiot

Feb 11, 2025  on Shopify

awful. I keep getting asked to verify my account. Will it ever stay verified?!?

NEBULE

Feb 11, 2025  on Shopify

ok

Munay Minerales Mallorca

Feb 11, 2025  on Shopify

De momento ha sido imposible sincronizar estas dos aplicaciones. Complicado y pocas instrucciones y no claras.

Lifts

Feb 11, 2025  on Shopify

Virtually all integrations do not work or have serious issues. Pixel is unusable. Advantage+ is non-working.

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