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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,052)

Overall rating
3.6

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Giftya Creations

Feb 26, 2025  on Shopify

Produktwelt-Shop

Feb 26, 2025  on Shopify

Großartig

WAVES STUDIOS

Feb 26, 2025  on Shopify

na

Infidel Collective

Feb 26, 2025  on Shopify

Meta must be one of the worst businesses you MUST deal with to start a new business - when something goes wrong, it is near impossible to find support and even then I'm 3+ months along and still no resolution. Sad reality is the competition is not much better.

Furniture Fair | Cincinnati | Dayton | Louisville | Indianapolis

Feb 26, 2025  on Shopify

2/14/25 - I am using this with a supplementary feed. I am showing product price in the images i am generating for the supplementary feed. The images update every time the product price changes. This Meta app is NOT keeping the items in sync on an hourly basis like it should. Meta support is obscenely slow and behind the times with their capabilities. Shopify customers deserve better customization and support. 2/26/25 - after being passed from one meta support person to the next, they finally got me over to their commerce manager team. I did a screen recording and gave them examples of products that were out of sync and they kept addressing the individual examples i gave them and not the root problem. After calling them out on this, they simply replied asking for another product example. They are completely incompetent. I am replacing this feed with something else. Meta support is pathetic.

OfertMp

Feb 26, 2025  on Shopify

se supone q es buena. pero solo salen errores por todos lados. Me han chapado 2 cuentas antes de siquiera hacer nada. Lamentable

GulnarStar

Feb 26, 2025  on Shopify

1acspaces

Feb 26, 2025  on Shopify

Adeldream

Feb 25, 2025  on Shopify

太乱了

Zenify

Feb 25, 2025  on Shopify

Very convenient, with a high level of integration with Shopify.

Nexware Designs

Feb 25, 2025  on Shopify

i have contacted support via messenger no reply

AR PARIS

Feb 25, 2025  on Shopify

Power Hands

Feb 25, 2025  on Shopify

Très simple a utiliser !

EletroTec

Feb 25, 2025  on Shopify

bom

Glamor

Feb 25, 2025  on Shopify

UUPZ Vasos Reusables

Feb 25, 2025  on Shopify

.

SHAKIRA

Feb 25, 2025  on Shopify

very goog

Bela Vitrine

Feb 25, 2025  on Shopify

MÖSS

Feb 25, 2025  on Shopify

Very hard to use for neophyte, specially the ads reporting and managing

Papagaio Studio

Feb 25, 2025  on Shopify

I find the Meta Business Manager to be quite complicated, so I appreciate that this app makes it easier to set up a shop on Facebook and Instagram. However, I would like to see the app offer an option for creating Shopping Campaigns in just a few simple steps. Additionally, I suggest that the app also includes WhatsApp integration. I’ve been trying to install WhatsApp on my own through Meta Business Manager, but I keep getting error messages. It’s messy and confusing.

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