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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,052)

Overall rating
3.6

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

RakelMacc

Apr 05, 2025  on Shopify

It's all showing up as if connected and working. However, there is no shop showing up on FB and IG and after days of trying to work out why, there is no actual help available.

LUUN.se

Apr 05, 2025  on Shopify

Un Chrétien Épanoui

Apr 05, 2025  on Shopify

Andrea Bonelli

Apr 04, 2025  on Shopify

Still can't get shop verified yet my page is meta verified.

Astralene

Apr 04, 2025  on Shopify

I am getting banned for no reason. Is this a bug?

Fortune Lenses

Apr 04, 2025  on Shopify

winter tubs

Apr 04, 2025  on Shopify

funker som den skal, bruker den ofte!

Goods Group

Apr 04, 2025  on Shopify

very good just need to get more trained about it

Oy surf

Apr 04, 2025  on Shopify

Very limited functionality and therefore not recommended to use. E.g. Draft Orders are tracked as conversions and therefore heavily impact ad results. All of a sudden, we had a ROAS of over 100.

animalshopsardegna

Apr 03, 2025  on Shopify

ADATTA A TUTTI

Le Gouté Natural Spice

Apr 03, 2025  on Shopify

Midwest Dixie Boutique

Apr 03, 2025  on Shopify

This is not a very support friendly app. Keeps running me in circles. Will not connect to my Page.

VacuumFit

Apr 03, 2025  on Shopify

IIIMariTrendz

Apr 03, 2025  on Shopify

登山リュックのアコンカグア公式店

Apr 03, 2025  on Shopify

たくさんの方に見ていただける機会だと思う。

Two-B Abbigliamento

Apr 02, 2025  on Shopify

Coco & Pud

Apr 02, 2025  on Shopify

Running our online store on Shopify using the Facebook and Instagram App has been a game-changer. It is user-friendly, reliable, and packed with features that make managing an e-commerce business seamless. Facebook & Instagram App on Shopify has helped us grow our brand and connect with customers worldwide.

Anew Jewellery Design

Apr 02, 2025  on Shopify

You get a good looking shop on your socials, not enough time to truely rate, but hopefully a good experience as well.

Salsa Beachwear

Apr 02, 2025  on Shopify

Excelente!

Inusitado Incanto

Apr 02, 2025  on Shopify

Estou conhecendo essa ferramenta agora, vejo que ela facilita muito o nosso trabalho. Estou amando.

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