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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,052)

Overall rating
3.6

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Ei anime br

Apr 14, 2025  on Shopify

INFINITUMWB

Apr 14, 2025  on Shopify

Bom, ajuda bastante

Cozy Home Kit

Apr 14, 2025  on Shopify

​L'intégration de ma boutique en ligne avec Facebook et Instagram a été incroyablement simple. En quelques clics, mes produits étaient visibles sur les deux plateformes, ce qui a considérablement élargi ma portée et facilité les ventes. Une solution efficace pour tout commerçant souhaitant optimiser sa présence en ligne

Honey & Rose

Apr 14, 2025  on Shopify

Coutura

Apr 14, 2025  on Shopify

This is a great app, with great features

WeekendFrontier

Apr 14, 2025  on Shopify

Facebook & Instagram make it difficult to find my store as I can't connect it to my Facebook account that has all my friends, but had to start a "page" for my shop then not only do I have to grow my facebook account, but I then have to hope that all my friends will like my "page" and decide to follow that too so I have two Facebook accounts to manage instead of just one. My shop is completely invisible on Instagram, not searchable, not findable. I feel like this shopify app is a complete waste of money, not a single sale or view has come from this app.

MAMO'S Store

Apr 14, 2025  on Shopify

purtroppo non riesco a collegare shopify a facebook

mwasi

Apr 14, 2025  on Shopify

great app

Amphora Water

Apr 14, 2025  on Shopify

So far so good after 4 days of fixing everything. Now I have to fix my catalog even though it says it's perfect for my pixel... I have used this app since 2016 and always there's an issue when I least expect it.

TevyHive

Apr 13, 2025  on Shopify

Merass Jewelry

Apr 13, 2025  on Shopify

good experience

True Colour Beauty

Apr 13, 2025  on Shopify

Zero stars! App does not work and can't even find or connect shop on either site.

MariMari

Apr 13, 2025  on Shopify

me ha parecido super dificil poner a rodar mi tienda,

Cosmetica Fina & Natural®

Apr 13, 2025  on Shopify

Excelente.

Flipflops & Whatnots

Apr 13, 2025  on Shopify

would like to be able to get a little more support for issues. otherwise good

InnoSphere Gadgets

Apr 13, 2025  on Shopify

Mastering Facebook and Instagram can be challenging, especially when clicking on certain sections generates a marketing or campaign ID that is difficult to delete, leading to confusion. Uploading or integrating photos requires patience, as you'll spend a significant amount of time ensuring everything is structured properly for effective management going forward. I highly recommend the TikTok platform; it reduces wasted time significantly and allows you to see results quickly.

kurun TOKYO

Apr 13, 2025  on Shopify

Nero New York

Apr 13, 2025  on Shopify

Al3ila Store - العيلة ستور

Apr 12, 2025  on Shopify

Game Day Gear & Gifts

Apr 12, 2025  on Shopify

everything with meta is extra complicated!!!!!!

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