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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,052)

Overall rating
3.6

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Moore Jesus Apparel Store

Aug 25, 2025  on Shopify

I cannot disconnect my Facebook account this is kinda crazy!!!!!

My Seoul My Skin

Aug 23, 2025  on Shopify

My store is live but I have neverf seen my store. I was told it was mobile only so I logged into a different account but still nothing. I just found it to be a very poor experence and I have corrently given up on Facebook and instagram and have been concentrating on the others.

Tech Gizmos

Aug 22, 2025  on Shopify

Exotic Human

Aug 22, 2025  on Shopify

Stoner Girl

Aug 22, 2025  on Shopify

doesn't[t fucking work. most irritating night of my life. you guys suck.

AVENCÉ

Aug 21, 2025  on Shopify

They responded

vault andzn

Aug 19, 2025  on Shopify

oreaceitedeoregano

Aug 18, 2025  on Shopify

no puedo agregar mi portafolio comercia, cuando le doy a conectar no me aparece nada

Kokua Bike Singapore

Aug 12, 2025  on Shopify

The whole Meta business is really a mess and by extension, the shopify app is following suite. And Meta's support is yet to be seen.

SLEEK

Aug 11, 2025  on Shopify

Buywish

Aug 11, 2025  on Shopify

great

Komanche Raiders

Aug 07, 2025  on Shopify

Will not sync my catalog & very vague with how to achieve this. Many hours over many days waisted, still no answer in sight!

SWEETHEART

Aug 05, 2025  on Shopify

Haute Caviar

Aug 04, 2025  on Shopify

NOBS BRAND

Aug 04, 2025  on Shopify

Studio Manjusha

Aug 04, 2025  on Shopify

jmspot_shopify

Aug 03, 2025  on Shopify

aura vouge

Aug 01, 2025  on Shopify

Paws and Claws Furniture

Jul 31, 2025  on Shopify

it didnt allow me to sync with my biz account, i had to do this work around to get it to sync. anyway before that i was chatting with meta pro team for over an hour. they couldnt figure it out, and so they came up with the lamest explanation: YOU HAVE DOG PICTURES on ur account, so it was flagged by the meta system as selling animal and animal parts online which is against meta policy. you will have to remove all animals from ur pictures. lolol.. i kid you not, the meta support team is so lame. i figured it out myself.

khussayy.pk

Jul 28, 2025  on Shopify

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