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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

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Reviews (4,052)

Overall rating
3.6

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Urban Luna Boutique

Apr 29, 2025  on Shopify

ITS A HASSEL TO CONNECT

HUMAN NEST

Apr 29, 2025  on Shopify

ORCA Retail by Pennel & Flipo

Apr 29, 2025  on Shopify

AWK Flagship e.U.

Apr 29, 2025  on Shopify

Leider können wir keine gute Bewertung abgeben. Würde die App wie vorgesehen funktionieren, würden wir 5 Sterne vergeben. Da Shops aus Österreich jedoch nicht mehr unterstützt werden, ist die App für uns kaum noch sinnvoll. Trotz hoher Werbekosten werden Werbekonten ohne ersichtlichen Grund eingeschränkt. Das erschwert die Arbeit für Shops in Österreich erheblich. Im Vergleich: Bei TikTok können zumindest kostenlos Produktlinks zu Videos hinzugefügt werden – bei Meta hingegen muss man für den blauen Haken bezahlen, um überhaupt zwei Links setzen zu dürfen.

Yhallpro

Apr 29, 2025  on Shopify

MadreForte LLC

Apr 29, 2025  on Shopify

It constantly disconnects. Super annoying.

HNTShop

Apr 29, 2025  on Shopify

It's good and great.

Vinyl and Tulle Supply

Apr 29, 2025  on Shopify

Juliet Best Art

Apr 29, 2025  on Shopify

Instead of making me jump backwards through hoops trying to work through various settings on both the Shopify and Meta side to try and get this to work, could you not just have stated up front that Shops on Meta are not available in New Zealand. An hour of my time I'll never get back...!

Foliebutikken AS

Apr 28, 2025  on Shopify

CINNEY

Apr 28, 2025  on Shopify

BrandsByNabeel

Apr 28, 2025  on Shopify

MY Sunshine Candless

Apr 28, 2025  on Shopify

Promo Victoria

Apr 28, 2025  on Shopify

Alterior Motif

Apr 28, 2025  on Shopify

The Facebook App on Shopify is a helpful tool for connecting your store to Facebook and Instagram. It makes it easy to sync your products, run ads, and track performance using the Facebook Pixel. What I like: Easy to link products to Facebook and Instagram Ads are easier to manage Good tracking for how your ads are doing Helps set up Facebook and Instagram Shops quickly What could be better: Setup can be confusing if you have more than one account The layout of your Facebook Shop can’t be changed much Support is sometimes slow to respond Overall, it’s a great app if you want to sell through social media. Just be ready for a few setup issues at the start.

PEQUES Y PELUDOS

Apr 28, 2025  on Shopify

que fuera mas facil solucionar los problemas de este canal de ventas y que el equipo de soporte entrege la solucion sin derivar a otras areas y al final terminanr en el mismo lugar, sin una solucion

Amouu

Apr 28, 2025  on Shopify

good

ميراج

Apr 28, 2025  on Shopify

The Country Crib

Apr 28, 2025  on Shopify

really bad! so clunky, syncing issues and not user friendly at all.

Aurora Fashion

Apr 28, 2025  on Shopify

awsom

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