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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,052)

Overall rating
3.6

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Heart EDM

Apr 30, 2025  on Shopify

This app triggered an 'automation' violation in my Facebook Business Suite. Disabling/restricting my Facebook Ads and Business account without any recourse from Facebook. Now I can't connect Shopify or run any ads. Garbage!

Profitape

Apr 30, 2025  on Shopify

Vitadote

Apr 30, 2025  on Shopify

Support through the Facebook app was awesome. All previous restrictions were lifted after a support ticket which was created in the FB app within the Shopify environment. we no more any issues in our account. So we can benefit all features again now

kristinmagrit

Apr 30, 2025  on Shopify

Lets face it no one would use this if there was an alternative. interface is clunky and full of bugs.

natu-curlyhair

Apr 30, 2025  on Shopify

bloom story

Apr 30, 2025  on Shopify

Clover

Apr 29, 2025  on Shopify

great

Sassi's Spa & Supplies

Apr 29, 2025  on Shopify

A little trouble to set up and verify to facebook account

GOLFABILLY.COM

Apr 29, 2025  on Shopify

very easy to use with tons of options for customization

Happy Valley Tea Company

Apr 29, 2025  on Shopify

Implemented this into my shop and I went from sales only from people I met to Daily sales. So excited to finally be making progress in my business.

WILD FLIER GIFTS AND APPAREL

Apr 29, 2025  on Shopify

some of my products are not showing up and they are not rejected so I don't know what the issue is. they are supposed to be showing up on the sales channel and they are not. Then when I go to my commerce center, the previews wont even load so I am not completely happy , also I am trying to edit the products that were rejected for size reasons, but they are one size and I did specify them.

KONTENTA

Apr 29, 2025  on Shopify

PetPaw Store

Apr 29, 2025  on Shopify

very good

Bazaar Design Style

Apr 29, 2025  on Shopify

app was incredibly difficult to deal with. it was not intuitive at all, had bugs EVERYWHERE, add was a nightmare trying to connect to. For the love of god please fix and simplify this. the connect account butting was totally broken. being able to use these seamlessly is very important. Also, i find the main Meta page to be WAY too cluttered. its impossible to navigate and find what you are looking for and the walk through and tutorials are outdated and don't help much due to all the changes.

SkillCard Corp.

Apr 29, 2025  on Shopify

WAVE SPORTS

Apr 29, 2025  on Shopify

Mythology Vineyard

Apr 29, 2025  on Shopify

fantastic

VOCLA

Apr 29, 2025  on Shopify

We set up the app, it synchronised every product and then our Commerce account got banned on Facebook. Permanently banned. 14 years of work down the drain!

ADMK Jewelry

Apr 29, 2025  on Shopify

Support was great!

Homu

Apr 29, 2025  on Shopify

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