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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,052)

Overall rating
3.6

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

SamuraiCeramics

May 05, 2025  on Shopify

Polyanthi

May 05, 2025  on Shopify

DECOFEAST

May 05, 2025  on Shopify

Milkycases

May 05, 2025  on Shopify

Belletonn Cosméticos

May 05, 2025  on Shopify

Friends Of Cabrillo Aquarium

May 05, 2025  on Shopify

unable to open help chat

Pindot Fashion

May 05, 2025  on Shopify

When I try to connect my Facebook page to Shopify, I receive an error message stating that I am not the page account's admin. However, I am certain this is not true. Its very bad system and no any supporting for us.

Electric Dollhouse

May 05, 2025  on Shopify

Facebook makes it difficult if not IMPOSSIBLE to FIND, Locate & Talk to customers without having to dig through the back end to only accidently stumble across the tools they need to sell properly. EVERYTHING SHOULD GO THROUGH SHOPIFY!!! Facebook Shop is not set up properly. And most people do not ever end up seeing customer inquiries or orders half the time! It's annoying. Again - everythiong should go through Shopify!

Indigenous Coffee

May 05, 2025  on Shopify

Great tool.

Elerya

May 05, 2025  on Shopify

Un peu complique a prendre a main

Vioré

May 04, 2025  on Shopify

Kompliziert. tiktok einfacher

CPAPSMIAMI.COM

May 04, 2025  on Shopify

Very easy to work with

Boho Luxe Detroit

May 04, 2025  on Shopify

its not updating

Trinity Graphics Inc.

May 04, 2025  on Shopify

The automated system doesn't recognize documents uploaded to verify your store. Get ready to spend HOURS trying to get anything sorted out. BIG PITA.

Harmony Hair Essentials ®

May 04, 2025  on Shopify

best

Spoiled Insanity Boutique

May 04, 2025  on Shopify

claudiaamaya.us

May 04, 2025  on Shopify

It's beneficial for social media marketing. Many of my clients check out those two Apps first before visiting my website

UK Beauty Club

May 04, 2025  on Shopify

Epic Shopping

May 04, 2025  on Shopify

Scrubs and Pen

May 04, 2025  on Shopify

i couldnot connect my shopping catalogue to my facebook and instagram account. its been 6 month, still waiting for review

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