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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,052)

Overall rating
3.6

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Flour Shop

May 07, 2025  on Shopify

This sales channel needs to integrate better with Shopify checkout options or apps. When they switched to prevent linking out to shopify for checkout, they also decreased sales for stores like mine since the Meta checkout lacks certain features. I can't distinguish between delivery and shipping, or most importantly, there is no date picker to pick shipping dates (which is essential to my type of business). This would be super easy to do (I can code my own date picker with little coding knowledge), yet is not implemented for some reason. Also, the shipping settings in the app don't show correct rates (if you have live rates), items, etc, so you always have to check the store in the Instagram app to make sure it's working correctly. There needs to be a better way to do this.

Blue Pepper

May 07, 2025  on Shopify

complicated

Calista Bijoux

May 07, 2025  on Shopify

HAMMERHØJ

May 07, 2025  on Shopify

xxxxxxx

Billion Dollar Ransom

May 07, 2025  on Shopify

Facebook is a multibillion dollar corporation but my META-VERIFIED account constantly gets flagged as a BOT account?? Out dated buggy features, staff have no idea how to help, I'm unable to submit information , unable to connect a Facebook page to my ad account and support tells me to wait, i wait and repeat and problem still occurs and they have no idea how to help. What a joke of a company.

Talia and Talia

May 07, 2025  on Shopify

brozydeals

May 07, 2025  on Shopify

very good

Air Suspension Dubai

May 07, 2025  on Shopify

great

Rodolfo Medina

May 06, 2025  on Shopify

Terrible app doesnt not help or make it easy to sync always gives errors and no help at all.......

MuseEffect

May 06, 2025  on Shopify

Granadas.store

May 06, 2025  on Shopify

WELLVIVA

May 06, 2025  on Shopify

there are many unclear info about what to be fixed and next. and difficult to get support to clear the issues

Elke Avenue

May 06, 2025  on Shopify

Hylera

May 06, 2025  on Shopify

awesome, works perfectly ok

Karino

May 05, 2025  on Shopify

Good

Endurance kollective

May 05, 2025  on Shopify

Simply Terrible!

Kyren Store

May 05, 2025  on Shopify

Facebook and Instagram shops do not work in Iraq.

B1ORG

May 05, 2025  on Shopify

Facile d'utilisation.

OxiLuna

May 05, 2025  on Shopify

I really like interacting on Facebook, but the only thing that disappointed me was that I created a business account half a year ago to start selling online. However, when I set up the page, I was banned from the platform (before I started posting anything). However, I can't log in to this account, but the business page I created is still publicly available on the platform, including my website address. I created a new account and business page again, but the old page still exists! This makes users feel sorry and the brand is unprofessional! Why aren't banned accounts removed from the platform immediately? And what's the point of that? This is a kind of unprofessionalism for us, including the unprofessionalism of the brand, and the unprofessionalism of the platform, without stability and measures. I'm not denying the rules of the platform, but since the account doesn't comply with the platform rules and is banned, the platform should permanently remove the account instead of keeping it. This is not user-friendly to all users, creators, platforms. This not only temporarily uses space, but also misleads users into searching for an account that is basically impossible to be active. It doesn't make sense!

AlloBrick®

May 05, 2025  on Shopify

Topissime. Facil eet simple d'utilisation

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