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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,052)

Overall rating
3.6

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Milanis Store™

May 20, 2025  on Shopify

Curu.Earth

May 20, 2025  on Shopify

we're really unhappy with meta you keep telling us we breach your community rules but we have read them and don't see how we might possible breach them when we request a review you give no reasons it's not fair and it's no way to treat any customer - esp. since we'd pay for more advertising if you would revert substantively so we could fix any issues

By sentor

May 20, 2025  on Shopify

n

be-joux

May 20, 2025  on Shopify

too hard to set up

FEEL TROPICAL

May 19, 2025  on Shopify

Difícil de configurar, poco intuitivo, no se sincronizaba bien mi facebook personal y he tenido que crear otro.

Zeema™

May 19, 2025  on Shopify

keeps giving me an error when i try open it

The Collection by Aviel Waizman

May 19, 2025  on Shopify

Unicoshop

May 19, 2025  on Shopify

Lola Lola

May 18, 2025  on Shopify

.

MANHATTAN VIRAL

May 18, 2025  on Shopify

This app is exhausting. It constantly disconnects from Facebook and forces me to reverify everything like it’s my first time. The setup process is overly complex, Meta’s approval flow is vague and inconsistent, and product syncing often breaks for no reason. I’ve spent more time fixing errors than actually running ads. If you're serious about e-commerce automation, this app slows you down. Shopify merchants deserve a smoother, more stable integration. Until Meta fixes this, it’s not worth the headache.

Aligned With Your Purpose

May 18, 2025  on Shopify

terrible! We've never been able to start ads because the system wouldn't take any of our cc's as a form of payment and then it restricted our account. after review, we received a message that those restrictions were cleared but they weren't! Months later we're still locked out. We've tried reaching out to support multiple times... nothing! They're no help! And there's no way to have another review of or account started!

Loja Home Utilidades

May 18, 2025  on Shopify

Ah’dresssYou

May 18, 2025  on Shopify

Truvako

May 18, 2025  on Shopify

The Facebook App on Shopify is a powerful tool that helps you connect your store to Facebook and Instagram. It simplifies product syncing, ad management, and performance tracking through the Facebook Pixel. What I like: Easy integration of products with Facebook and Instagram Simplified ad management Effective performance tracking for ads Quick setup for Facebook and Instagram Shops What could be improved: The setup process can be confusing, especially if you manage multiple accounts Limited customization options for the Facebook Shop layout Customer support can be slow to respond Overall, it’s a solid app for selling through social media platforms. Just be prepared for some initial setup challenges.

INGCO® | Site officiel

May 18, 2025  on Shopify

mercii

Ohanies

May 18, 2025  on Shopify

okay, nur wir müssen ab und an wieder neu verknüpfen....

proservestore

May 18, 2025  on Shopify

limited sections (just settings) also impossible to integrate with shopify and product sync errors IT DEFINITELY SHOULD BE IMPROVED

Pure glow

May 17, 2025  on Shopify

La Vita Bella

May 17, 2025  on Shopify

good guys

Happily Me Boutique

May 17, 2025  on Shopify

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