Taranker.Com Logo
Facebook & Instagram logo

Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,052)

Overall rating
3.6

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

PAWLII

May 30, 2025  on Shopify

Verknüpfung funktioniert nicht und die Anleitung bzw. Installation ist ein Alptraum.

BIX

May 30, 2025  on Shopify

Casa Kos

May 30, 2025  on Shopify

Con la última actualización de Shopify, sin advertirnos, nos desconectaron las cuentas a medias y no dan soporte.

Bakery Wholesalers

May 30, 2025  on Shopify

It is almost impossible to fix things through FB because their "help" processes are incomplete, don't cover all scenarios, and are buggy. E.G. I can't use my account because their verification forces my to verify myself through one path only. I can't complete this process because it only uses my OLD cell phone number. I can't login or run more ads because of this error AND there are no people to speak with and get help.

21SECRET

May 30, 2025  on Shopify

the best

Check-Wear

May 30, 2025  on Shopify

absolutly happy.. all is so easy to do..

Ruckbear

May 30, 2025  on Shopify

Unable to get shop verified without any reason and no way to get it verified. Only get a general message from support with no help or solution at all. Frustrating!

Iron Angel Leather

May 30, 2025  on Shopify

I've spent 2 years sending and uploading every single business entity and tax document we have in our possession and still cannot get the facebook and instagram sales channels linked up. This app doesn't work.

River and Sands

May 29, 2025  on Shopify

Great APP! Seamless!

Pristiqs

May 29, 2025  on Shopify

Excellent service cant operate without it

Koldcube

May 29, 2025  on Shopify

Spades Life Marketplace

May 29, 2025  on Shopify

I cannot set up my instagram. Its been weeks and no success.

Simply Amazing Boutique

May 29, 2025  on Shopify

It was very easy to install.

Peak Performer store

May 29, 2025  on Shopify

SUCH GOOD DISCOUNTS!

Puerto Rico Market

May 29, 2025  on Shopify

LA ORIENTACIÓN CORRECTA FUNCIONA. ME FUNCIONA BASTANTE PARA ENCONTRAR EL PÚBLICO DE MI TIENDA POR LA SEGMENTACIÓN DE ESTA MANERA MIS VENTAS HAN AUMENTADO.

Sport for less

May 29, 2025  on Shopify

Jig Brasil

May 29, 2025  on Shopify

Acho maravilhosa esta integração Shopify e Facebook

Made To Lactate

May 29, 2025  on Shopify

I like the way the app syncs with Facebook and Instagram however I've had multiple issues sorting out the pixel. Facebook meta teams say I need to contact Shopify and Shopify team says I need to contact Facebook, so I am very frustrated at this very point!

WILDE

May 29, 2025  on Shopify

I would give zero stars if it's possible. Meta can't connect to my Shopify for months now. And I can't get support if I am not connected to my account. Are you kidding me?

URBAQ

May 29, 2025  on Shopify

Scroll to Top