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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,052)

Overall rating
3.6

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

VELCAR

Jun 04, 2025  on Shopify

es un pedazo de basura muy dificil de usar que te causa pesadillas si tienes una cuenta personal y una de negocios y es IMPOSIBLKE de conectar de manera personal con shopify, voy a tener que contratar a un maldito ingeniero para que haga este proceso porque yo llevo una semana sin poder hacerlo.

Yase

Jun 04, 2025  on Shopify

It's a fairly straight forward and quick process, as long as you read through the steps it's nice and easy.

Kanati Tires

Jun 04, 2025  on Shopify

DVE Store

Jun 04, 2025  on Shopify

Good work indeed

Mas SofaBed

Jun 04, 2025  on Shopify

VALINO

Jun 04, 2025  on Shopify

Es ist super.

Nova Ceramics

Jun 04, 2025  on Shopify

ActiveAura

Jun 04, 2025  on Shopify

I’m a beginner to dropshipping and just connected my store ActiveAura™ to Facebook and Instagram. The app setup was mostly smooth, and I love that I can sync my products directly and run ads easily. It automatically connected to my personal Facebook account, which was a bit confusing, but I figured it out with support. Great app overall—just wish it explained the Facebook group/page permissions more clearly.

Fast 3D Renders

Jun 03, 2025  on Shopify

MewTee

Jun 03, 2025  on Shopify

Acesory and clothes

Jun 03, 2025  on Shopify

MachtStil

Jun 03, 2025  on Shopify

Gut.

VIBRAFT

Jun 03, 2025  on Shopify

CARBON EVOLUTION WA

Jun 03, 2025  on Shopify

Eternal Keepsake

Jun 03, 2025  on Shopify

KimYoung K-beauty Shop

Jun 03, 2025  on Shopify

The most terrible experience, First of all its not user friendly on top of it i have try to get approval and its seems like anti terrorist squad. it had become a nightmare just barely get approved to shop on instagram and Facebook.

Canela Jeans Madrid

Jun 03, 2025  on Shopify

no puedo conecta mi faceboock ni mi instagram

My Store

Jun 03, 2025  on Shopify

pessimo , apresenta erros que nao existem, o suporte nao sabe nada e minha conta esta parada devido a esta atualizacao horrivel

Aurora Glam Shop

Jun 03, 2025  on Shopify

Attack Jacket

Jun 02, 2025  on Shopify

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