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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,052)

Overall rating
3.6

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Hypebikes

Jun 10, 2025  on Shopify

SureShot Jewelry

Jun 10, 2025  on Shopify

I keep submitting my info over and over and over again and it keeps getting rejected because the address isn't the same. Can a business not move during it's 16 years of operation? There is no way to convey what should be logic and common sense for you to figure out, especially in the case of the document I've provided. The document I provided is one that is like a social security card, you keep the original safe for your entire life. In this case, the document is kept the entire life of the business. There's no getting a 'change of address' for this document. You people suck because if there was a way to include a note regarding the fact that I keep submitting this over and over and you call would read that note, my shop would be producing more revenue through you stupid platform and you'd be making money on ads because I would likely to choose to create them at that point given I can fully sell on the platform. But if you all can't understand an FEIN form and the FACT that it has my original business address on it from 16 years ago when I opened the business and that is the reason it is not the same as my address 16 years later??? My goodness..... SMH

Tamra.Shop.Social

Jun 10, 2025  on Shopify

Haven's Heaven Boutique

Jun 10, 2025  on Shopify

It has been 3 months and my shop is still in review for both Instagram and Facebook

Alkinaa

Jun 10, 2025  on Shopify

Easy

Enoii

Jun 10, 2025  on Shopify

Haveshawi

Jun 10, 2025  on Shopify

WOWOWOWWW1 ILOVE IT MORE

Karo Tactical

Jun 10, 2025  on Shopify

doesnt work

Pookie Foster

Jun 10, 2025  on Shopify

Me encanta que se pueda vincular la tienda de shopify a mis canales de venta en meta, es maravilloso.

gracejewelry.com.mx

Jun 10, 2025  on Shopify

Zenottic Vision

Jun 10, 2025  on Shopify

Hobbees

Jun 10, 2025  on Shopify

Es una aplicación útil pero debería mejorar ya quee siempre me pide que verifique mi cuenta, lo hago constantemente y nunca se actualiza

NoBrablem

Jun 10, 2025  on Shopify

SO TERRIBLE! Unable to connect to Business page profile and META support is super slow or unable to resolve issues. Please fix bugs and improve UI in Meta business suite and such, theres too many access controls and too many confusing platform names and it's SO frustrating to navigate

PATSLI

Jun 10, 2025  on Shopify

Sanitek Chile

Jun 10, 2025  on Shopify

good

Coded Earth

Jun 10, 2025  on Shopify

BOUTIJOUR

Jun 09, 2025  on Shopify

Dias Dazzling Discoveries

Jun 09, 2025  on Shopify

Shopify has been a game-changer for my online store! The integration with Facebook and Instagram is remarkably seamless, making it incredibly easy to showcase products and drive sales directly from my social channels. Setting up my shop and managing orders is intuitive and user-friendly. Highly recommend for anyone looking to sell online!"

vkgirl

Jun 09, 2025  on Shopify

A really great plugin

K9 Bros ★ Gourmet Magic ★ Bubble Science

Jun 09, 2025  on Shopify

This app is total trash, as is all of Meta's systems. Layer upon layer of settings, and nothing works. I'm going to try some other platform: Google Ad Words, Tik Tok, or X. Wow, I can't believe the level of junk this is, but I guess it makes sense because Facebook is also junk.

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