Shopify Facebook App Review: Features, Pros & Cons

Customer reviews: Facebook & Instagram

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,052)

Overall rating

3.6

5

3,744
4

681
3

374
2

196
1

817

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

Enhances sales by reaching broader audiences on Facebook and Instagram
Simplifies product synchronization and ad management
Intuitive interface for seamless navigation and engagement
Effective in boosting sales and engagement for some merchants
Affordable ad pricing for small businesses

Common Concerns

Difficulties with account setup and store integration
Lack of responsive customer support and unresolved technical issues
Frequent re-verification and approval delays
Challenges with inventory management and catalog visibility
Perceived inefficiency and unfriendliness of the user interface
Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Suushifa supplies

Apr 28, 2024 on Shopify

I have been trying to set it up but it's not working the business portfolio and terms of service are not opening

LoveBonded

Apr 26, 2024 on Shopify

first time using it and works wonders.

The PaWs

Apr 24, 2024 on Shopify

Body and Soul Goods

Apr 24, 2024 on Shopify

Zapmart

Apr 24, 2024 on Shopify

#𝑼𝑺𝒉𝒐𝒑

Apr 23, 2024 on Shopify

ZjStore

Apr 21, 2024 on Shopify

Look Jelpazn Shop

Apr 21, 2024 on Shopify

good

Engineer Products

Apr 21, 2024 on Shopify

Dana Cooper Bermuda

Apr 20, 2024 on Shopify

Really bad. Only some of my products from my Shopify website show up on my Facebook business page, so I can't tag any of my products on my Facebook business page. So boosting or creating an ad on Facebook business is a waste of money. Also I reached out to support several times, and nothing has been done. This has been an ongoing issue since I linked my Shopify website to Facebook business page, total nightmare. Very confusing, repetitive tasks and typing to explain issue, (and again writing about the problem here) No help. Keeps saying it can't link items from my store. Why advertise if they can't sync.

AHK SMILE

Apr 20, 2024 on Shopify

Outstanding

VVSJ

Apr 20, 2024 on Shopify

It's okay good so far :)

DwellWell

Apr 17, 2024 on Shopify

great

Bedfolk

Apr 17, 2024 on Shopify

Please give us the option to remove the default URL parameters. The tool adds '?utm_content=Facebook_UA&utm_source=facebook' to all our product links and it causes issues with tracking. (I've tried going to https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram as per your other responses; and it just redirects to the generic Shopify help page 'https://help.shopify.com/en'. Please give me an email address to contact instead.)

fashion marketing

Apr 16, 2024 on Shopify

ZaStopShop

Apr 14, 2024 on Shopify

One Click

Apr 14, 2024 on Shopify

nice

Cozy Kitchen

Apr 14, 2024 on Shopify

KABEAL

Apr 13, 2024 on Shopify

love it

ziana princesa amira

Apr 13, 2024 on Shopify

mas de una semana para conectar mi tienda , estoy cansada de esperar