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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,052)

Overall rating
3.6

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

ik brand store

Jun 03, 2024  on Shopify

awsom apps

GOURMEGLOW

Jun 03, 2024  on Shopify

not good because i cant make sales

Guidayne's

Jun 02, 2024  on Shopify

I actually have not immersed in the app as yet. I do have one thing to suggest. When calling for the verification, the recording does not give answer time. It gave me first just 3 digits and hung up. Subsequent calls gave me only 2 digits, and then hung up. There was no repetition. After 5 calls I finally received the full number; just barely. This was with me sitting here with my phone in hand waiting for the call and immediately pressing the button to answer. There is definitely room for improvement there.

Texas Truck LLC

Jun 02, 2024  on Shopify

BestSeller54.com

Jun 02, 2024  on Shopify

Shumi's World

Jun 01, 2024  on Shopify

All is well for now ..

Teacher Treats: Monthly Subscription Boxes

Jun 01, 2024  on Shopify

THDE WORST and beyound complicated for NO REASON

Benkno

May 29, 2024  on Shopify

At first, I was a bit hesitant about the connection process, but Daniel's guidance made all the difference. They were incredibly knowledgeable and walked me through the steps with ease. Any concerns I had were quickly addressed, and the connection was established without any issues. If you're facing any challenges with connecting your store or integrating your platforms, I highly recommend reaching out to Daniel Service. You can contact them at [email protected]. They are true professionals in this domain and will ensure your business is up and running without any hiccups. I'm now proudly showcasing my products on my website, Benknostore.com, thanks to the seamless integration facilitated by Daniel Service. It's been a game-changer for my business, and I'm grateful for their expertise and support. Thank you, Meta, for providing the tools and platforms that enable businesses like mine to thrive online. I'm excited to continue growing my presence and serving my customers with the help of this amazing ecosystem.

DMA outfit

May 29, 2024  on Shopify

Wadela

May 27, 2024  on Shopify

ok

Shakefav.com

May 21, 2024  on Shopify

Great products, even a better support. I got answers after 2 minutes sending an email out for clarification. Great guys they will have your back. My second order this week. Eric thomson NC

HBCU Vibes LLC

May 21, 2024  on Shopify

I finally got connected to my correct Facebook business page. Everything was easy to do from that point. Thank you!!!

Tulu Skincare

May 17, 2024  on Shopify

The integration between Facebook and Instagram is somewhat complicated but starting from scratch if things do not work out is not a bad idea. If anything thank you for this service and we are greatly looking foreword to doing business with Meta and Shopify.

Ordino

May 03, 2024  on Shopify

Worked perfectly in the past, however since we activated the cookie banner in the Shopify -> Customer Privacy settings, it is not setting correct data to Meta. It only sends 60% of landing page views. Add to cart events are over-reported by 2x. However, the other pixels (TikTok, Pinterest) face the same issues since the activation of Google Consent Mode V2. So might not be the issue of the app, but Shopify's support is not helping either.

Belle pour Dieu

May 01, 2024  on Shopify

So far I'm not thrilled. Most of my products aren't syncing and it shows my account is still in review. I signed up a month ago. Once that's all straightened out, we will see how smooth it goes, but as of right now I can't sell anything through Facebook or Instagram.

333 store

Apr 30, 2024  on Shopify

My Facebook page and Instagram account not connected to my Shopify website Just show this app isn't compatible with your store Tu mai kya karu

Xtreme Elite Gaming

Apr 29, 2024  on Shopify

awesome app easy to use..

Andora Deal

Apr 29, 2024  on Shopify

yes i have experience

moizbaba holsters

Apr 29, 2024  on Shopify

DermaOnline by Provederma

Apr 29, 2024  on Shopify

Meta pide actualizar los Pagos en Facebook e Instagram, pero si estamos en el mercado de México no permite hacerlo. ¿Cómo corregimos eso? Además aunque se aplique la configuración de anuncios a México, ha estado enviando a muchísimos paises los anuncios. Desconozco si sea al único que le está pasando esto.

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