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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,052)

Overall rating
3.6

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

MAVEMVA

Jun 25, 2024  on Shopify

Fulminare

Jun 25, 2024  on Shopify

Very helpful.

JEUX EDUCATIFS

Jun 25, 2024  on Shopify

Personnel à l'écoute, très bon service, répond en un temps record. Merci

CurvaLux

Jun 25, 2024  on Shopify

Dynadevice

Jun 25, 2024  on Shopify

Verifying was complicated but understandable.

Mihpares

Jun 24, 2024  on Shopify

Muito bom, ajuda bastante

Danu by Design

Jun 24, 2024  on Shopify

I AM WAITING OVER A MONTH AND IT IS STILL NOT CONNECTED TO FACEBOOK AND SHOPIFY

EXPRESSHOPMX

Jun 24, 2024  on Shopify

lleva mas de una semana mi cuenta en revision.

Real Miix

Jun 24, 2024  on Shopify

Olá muito boa a loja

BONBUY

Jun 24, 2024  on Shopify

ELKANICO

Jun 24, 2024  on Shopify

it's shit, takes ages to sync if it ever finishes.

Kilometre Paris

Jun 24, 2024  on Shopify

it's true that it's convenient to link facebook and shopify but there are always problems ... sometimes I enter a product and it's available in the second but sometimes it takes 2 days more there are products that are no longer syncronize.

Mundo Coruja

Jun 23, 2024  on Shopify

KottaKreations

Jun 23, 2024  on Shopify

Gadgets & Decor

Jun 22, 2024  on Shopify

I can't even Connect my shop with instagram or facebook and when I go to ask for Help it's all automeeted and you can't get anywhere

E-comerce store

Jun 21, 2024  on Shopify

AZM VARIEDADES

Jun 21, 2024  on Shopify

eu gosto bastante desse app, acho ele muito bom

ANTHOLOGIA HUMANA

Jun 19, 2024  on Shopify

How this is "popular with businesses in Greece" if the stores for meta are no longer available in Greece? The Facebook and Instagram shops are no longer available in our country. I have downloaded this app to use it for the Facebook adverts to promote my e-shop collections on Meta platform these products i have it also in physical stores. How we suppose, will advertise our products in Greece local stores from our shopify e-shop, if the Facebook & Instagram are not in reality available in Greece region Businesses? How i will advertise my product and directed to e-shop for prices and specifications of the products i post to promote my local store?

ALEXANDER JEANS WORLD

Jun 18, 2024  on Shopify

I bought my husband some embroidered jeans to freshen up his wardrobe with something which is not as plain as what he usually wears, I wasn’t sure he would like them, he now lives in his Alexander Jeans By Rohit Bal and has bought two more pairs for himself.

VIVIA

Jun 14, 2024  on Shopify

Meta can't even integrate conversions api into this app, need to buy third party apps to integrate.

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