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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,052)

Overall rating
3.6

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Stambor Vibes

Jul 15, 2024  on Shopify

Excelente!! Nos da la oportunidad de conectar con las redes sociales de nuestra emprendimiento. Muy útil

Buckaroo Bling

Jul 14, 2024  on Shopify

The app seems to be buggy. Instagram and Facebook shop routinely get disconnected from my Shopify catalog, and I lose ability to tag products in my posts without any explanation or notice from either FB or IG. Every single time I log into the app on Shopify, I get the message that my "shop is in review" even when I make no changes whatsoever to either my Shopify catalog or Instagram/Facebook shops.

XMAX Bands

Jul 14, 2024  on Shopify

James and sons

Jul 14, 2024  on Shopify

I good and important

Unwritten

Jul 14, 2024  on Shopify

A bit confusing TBH

Decor Euphoria

Jul 14, 2024  on Shopify

kkl

Riestas

Jul 14, 2024  on Shopify

NUVÉA

Jul 14, 2024  on Shopify

de momento bien

COOLCRAB

Jul 14, 2024  on Shopify

muy bien

Casa Colomos

Jul 14, 2024  on Shopify

muy buena app

Nutrition Education Store

Jul 14, 2024  on Shopify

Nice to have a free app that helps with social media advertising but would love more features in shopify

Driver Aroma

Jul 14, 2024  on Shopify

tot anira be

Jul 14, 2024  on Shopify

SHOOP MAGAZINE

Jul 14, 2024  on Shopify

Realeza Divina Store

Jul 14, 2024  on Shopify

Recomendo o app pois estas redes sociais são poderosos canais de vendas, porém tive muitos contratempos na configuração da integração, e pouco suporte por parte dos responsáveis. No mais, maravilhoso o potencial de integrar estes canais na sua loja!

Luxotica Gems

Jul 14, 2024  on Shopify

Excellent customer service & easy set up

Trix Beleza

Jul 14, 2024  on Shopify

BOM

Callia

Jul 14, 2024  on Shopify

Det har varit svårt att utföra installationerna eftersom jag bara en surfplatta. Och att koppla Facebook med Shopify med min surfplatta. Så nufår jag låna min dotters dator, vilket jag inte kan göra hela tiden.

Sparbüchse Karben

Jul 14, 2024  on Shopify

Super und leicht zu bedienen .

decor darna

Jul 14, 2024  on Shopify

facile

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