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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,052)

Overall rating
3.6

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

La De Marca

Jul 17, 2024  on Shopify

Mode-Flex

Jul 17, 2024  on Shopify

Übersichtlich, unkompliziert

Bapooh

Jul 16, 2024  on Shopify

Het zit wel heel lastig en ingewikkeld in elkaar

Calgary

Jul 16, 2024  on Shopify

Maravilhosos, melhores ferramentas que eu encontrei.

Facilita Shop

Jul 16, 2024  on Shopify

Muito pratico

Velvet Monkey

Jul 16, 2024  on Shopify

Tampa Bay Paddle Company

Jul 16, 2024  on Shopify

I understand that certain data needs to be exchanged between my Shopify site and Meta in order to facilitate a purchase. However, like almost every app on this platform - there is no reason an app needs to have access to all of my customer data and more. If I sell 5,000 products and only one order on Facebook, why do they get access to the 4,999 other customer's data? I think too many times folks click through all the 'Accept' buttons and never have a clue that they are opting to literally share all of their customer's private data with a 3rd party. I have a privacy policy that states I will not share customer details with 3rd parties...and I'm going to stick with that.

HOTHEADS® Hair Brush

Jul 16, 2024  on Shopify

Having problems posting on instagram it seems FB has audio and instagram does not. I have a second issue I would like to mention, I have been threatened for the past several months from someone saying they are meta they say I have violations and copyright infringements. I have replied may many times, and all i get back is the same old messages saying We have been trying to contact you. Then after a few months they say I am being sued for something. I have requested SO MANY times that they should send me exactly what the problem is so I can address it directly. but this has been going on for months now. Can someone at META contact me directly and stop this harassment.

zhoeluxe

Jul 16, 2024  on Shopify

fantastico todo

Smart In Market

Jul 16, 2024  on Shopify

excelente conexión y apoyo

deangeles

Jul 16, 2024  on Shopify

Me encanta trabajar con Facebook e Instagram porque me permiten comunicarme directamente con mis clientes!

Pawfect Care

Jul 16, 2024  on Shopify

711 Studio

Jul 16, 2024  on Shopify

Excelente herramienta de negocio, fácil de instalar e intuitiva.

Herren’s clothing

Jul 16, 2024  on Shopify

Mein Shop

Jul 16, 2024  on Shopify

top

GOODSPLACE

Jul 16, 2024  on Shopify

ENUBEE

Jul 16, 2024  on Shopify

This app is easy to use but when you run into a snag, i.e. advertising or shop approval. There is not straight forward explanation of the issue and how to resolve it. Also, no individual customer support assistance to help.

Snappt

Jul 16, 2024  on Shopify

Esta demorando demais para analisar a minha loja

Nomavic

Jul 16, 2024  on Shopify

Excelente conexion para mi catalogo de productos

Dealgiganten

Jul 16, 2024  on Shopify

Bra service, bra kodat och väldigt fint strukturerat!

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