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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,052)

Overall rating
3.6

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

ROSBAG

Jun 26, 2025  on Shopify

EasyBuy

Jun 26, 2025  on Shopify

best

Tack Wholesale

Jun 26, 2025  on Shopify

I can post to Instagram, but my Shopify catalog won't let me post to Facebook?

Deliber

Jun 25, 2025  on Shopify

Top

Comik Releaf

Jun 25, 2025  on Shopify

Listen up, fellow rebels - setting up Meta ads without this app is like trying to explain the metaverse to your boomer uncle. Unless you're some coding genius who dreams in algorithms, you NEED this thing. I run a comedy T-shirt empire (okay, it's called Comik Releaf and we're still working on the "empire" part), and this app literally saved my sanity. Dynamic product catalogs? Check. Automated descriptions that don't make me sound like a corporate robot? Double check. Let's be real - who can run a legit shop these days without proper social media game? That's like saying "not my president" but still expecting to vote. This tool handles all the techy backend chaos so I can focus on what I do best: creating shirts that make people uncomfortable at family dinners. If you're serious about scaling your business and not spending your life manually updating product feeds like some kind of digital peasant, grab this app. Your future self (and your therapist) will thank you. 10/10 would recommend to all my fellow unfiltered legends. 'Merica! "

ATOM STUDIO

Jun 25, 2025  on Shopify

very hard to use

Teton Natural Skincare

Jun 25, 2025  on Shopify

It's difficult to use to the point of being impossible. For a trillion dollar company, they sure have no idea how to make an app.

Hemp & Co

Jun 25, 2025  on Shopify

Connecting my FB account to my Shopify store was confusing. I couldn't tell if Shopify was connected to my FB personal page or my business page?

Nivans

Jun 25, 2025  on Shopify

top

Simply Susan’s

Jun 25, 2025  on Shopify

horrible

Lasseven

Jun 25, 2025  on Shopify

Ebora Home

Jun 25, 2025  on Shopify

Green Bazaar

Jun 25, 2025  on Shopify

Art Gold Jewelry

Jun 25, 2025  on Shopify

I’ve been using this app to track my Facebook and Instagram ads, but the reporting is totally inaccurate. It counts in-person store sales as if they came from my ads, which is completely wrong and makes my data useless. I tried reaching out to Meta support multiple times, but no one seems to care or even respond. As a business owner, I need real numbers to make smart decisions—this app doesn’t deliver. Disappointing experience all around.

Big Y Fly Co

Jun 25, 2025  on Shopify

Really?! Isn't Meta like one onf the world's largest tech companies, this is the best you can do? Between this and meta ads they have managed to create two of the most non-intuitive, ineffective apps for actually selling products. Maybe if you're goal is to be cool, but to sell products, meh.

IK.Stylee

Jun 25, 2025  on Shopify

Foqara

Jun 25, 2025  on Shopify

LENZ-MODE

Jun 25, 2025  on Shopify

good

Sakkhi Style

Jun 24, 2025  on Shopify

Nice Try

Jun 24, 2025  on Shopify

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