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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,052)

Overall rating
3.6

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Minefield Creations

Oct 22, 2024  on Shopify

I recommend this app because it is efficient and user friendly.

Premium Chill Time

Oct 22, 2024  on Shopify

A bit complicated but take your time and it works well

Gios Brand Distribution S.L.

Oct 17, 2024  on Shopify

Good

NexGenChef

Oct 17, 2024  on Shopify

De momento me sirve 100% para lo que lo quiero

Smellight

Oct 17, 2024  on Shopify

Bella app e mi ha siutato tanto sopratutto per il pixel del mio store Smellight

三泉商店

Oct 17, 2024  on Shopify

Good!

Magicshop

Oct 16, 2024  on Shopify

bom

Koyama&Co

Oct 16, 2024  on Shopify

C'est très simple à utiliser et efficace !

DineVibes

Oct 16, 2024  on Shopify

Taking more than a day is terrible. The Meta company should review the account and allow to start marketing a product within a day as Shopify starts allowing to set up the account within hours and sell the products. Waiting for meta approval not only become a reason to waste of money but also waste time

Elena Nora

Oct 16, 2024  on Shopify

Super fijn om mee samen te werken, duidelijk en overzichtelijk

Imagine inc.

Oct 16, 2024  on Shopify

Holy Baby

Oct 16, 2024  on Shopify

raiseNshine

Oct 16, 2024  on Shopify

Shit dont work, no help or support given...

miozogoshoppy.store

Oct 16, 2024  on Shopify

LIKE THE ORCAS

Oct 16, 2024  on Shopify

Easy and seamless integration

Acconde

Oct 16, 2024  on Shopify

Todoenmarcas

Oct 16, 2024  on Shopify

toppp

KaffeExpert.dk

Oct 16, 2024  on Shopify

Open a new webshop, and starting to build up facebook and instagram accounts etc. now to day log in to instagram and they have deactivated it? something about not real or trying to surpas rules. but HOW? its total new instagram account and your even approved it for shopping and got all documents, VAT business number etc. Setting up FB and IG has always been a pain and support has not been there for many years. same BOT that gives same answer al the time... if your BIG corp, no problem small or medium size.... forget it

Winning Ways

Oct 16, 2024  on Shopify

ITS GOOD FOR BUSINESS AND WAS EASY TO USE

My Store

Oct 15, 2024  on Shopify

muito boom maravilhoso sincero

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