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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,052)

Overall rating
3.6

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Olympus

Oct 23, 2024  on Shopify

For one month my shop has been under review, nothing done

Azlan US

Oct 23, 2024  on Shopify

working good

BG Furniture

Oct 23, 2024  on Shopify

Excelente servicio, cada vez facilitan mas los procesos y la integración con otras plataformas

Lily Carmen Jewellery

Oct 23, 2024  on Shopify

Honestly nearly everything I have experienced with Meta for Business has been terrible. So many random errors, transient issues with cookies, account verification issues. Nothing has gone smoothly or worked first time at any point in the past year. I honestly can't believe the size of their ads business given how poor the experience as a business is. That said, I did eventually (with much refreshing) get my shops set up on instagram and facebook. I've yet to successfully tag a product in a post though - wish me luck.

MagikPad

Oct 23, 2024  on Shopify

Muy buena

Prime Net

Oct 23, 2024  on Shopify

Mi tienda

Oct 22, 2024  on Shopify

Ayuda mucho

vitahome.mx

Oct 22, 2024  on Shopify

Resulta un poco confuso darlo de alta.

Cressemx

Oct 22, 2024  on Shopify

Lilla Mello

Oct 22, 2024  on Shopify

Por enquanto estou gostando bastante! Recomendo!

Chicala

Oct 22, 2024  on Shopify

great

Monsoon

Oct 22, 2024  on Shopify

Istne cudo , rewolucja

Christmas Hues

Oct 22, 2024  on Shopify

Dico Nature

Oct 22, 2024  on Shopify

Me gustaría que la aplicación de Instagram fuera igual en móvil y en ordenador y que dejen programar todo tipo de contenido a veces te ves limitado si adjuntas tu producto además de poder dejar tu link de la tienda online con mas facilidad.

TESORI73

Oct 22, 2024  on Shopify

Xenon Galaxy

Oct 22, 2024  on Shopify

Trenger mer tid til å bli mer kjent med denne appen Men ellers fornøyd så langt.

NEXOMARKET

Oct 22, 2024  on Shopify

excelente

Mighty Playworks

Oct 22, 2024  on Shopify

Wollikids

Oct 22, 2024  on Shopify

Super

Veste&Cresce

Oct 22, 2024  on Shopify

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