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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,052)

Overall rating
3.6

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Conexão Compras

Dec 31, 2024  on Shopify

top

Vantagem Total

Dec 30, 2024  on Shopify

Viviance

Dec 30, 2024  on Shopify

A loja nunca é aprovada, sou visto como estou fazendo algo errado, sempre em analise.

HOTSHOP The Virtual Shop

Dec 30, 2024  on Shopify

Nossa experiência se mostra bem enriquecedora. Para nós tanto o Facebook quanto o Instagram são estáveis e tem trazido mais clientes que o google. Ágilidade, versatilidade, engajamento e abrangência são palavras que descrevem muito bem essas plataformas, pois tem sido fundamentais para nossa exposição.

One Market

Dec 30, 2024  on Shopify

Manifique experience, platforme ou vous pouvez faire vos reves

Tracey Keller Artist

Dec 29, 2024  on Shopify

Instagram connection is great but the Facebook is not. I am only seeing recently added products and not the whole products in the catalogue.

The Crystal Spirit Guild

Dec 29, 2024  on Shopify

disgusting and no help....I wish I could leave a negative one hundred review. We aren't some lying media corporation, just a mom and pop crystal jewelry company looking to get out products out there.

Cmay

Dec 29, 2024  on Shopify

Problème de compatibilité, le compte est suspendu sans raison. A corriger

magnetizeyourpics

Dec 28, 2024  on Shopify

nice

APEXIFY

Dec 28, 2024  on Shopify

did not started yet but i think it gonna work

BAKKA

Dec 28, 2024  on Shopify

you have killed the link to my shops with this Meta

Tinkery

Dec 27, 2024  on Shopify

Literally broken for me. App settings are blank, and can't actually use it from Meta's end as product fixes and reverification is near impossible.

BreznBazi

Dec 26, 2024  on Shopify

inovador

Dec 26, 2024  on Shopify

Laura Verdugo del Rey

Dec 26, 2024  on Shopify

fatal, no aparecen mis productos activos después de 3 o 4 meses. No me solucionan desde meta el problema

Hendlex shop

Dec 26, 2024  on Shopify

Spectrum Coffee

Dec 26, 2024  on Shopify

This is my fifth attempt to set up Facebook and Instagram for my Shopify site, and once again, it hasn’t been successful. The lack of support from Meta is truly disappointing—how can such a massive organization not provide proper assistance for its users? They expect us to invest in ads for marketing, yet we can’t even get our shop set up correctly. Our products are ready to sync and publish, but without adequate support, the process is unnecessarily frustrating. I can't see how we’d feel confident putting money into their ad platform when the basics aren’t working.

Diicora

Dec 26, 2024  on Shopify

MY OBI

Dec 26, 2024  on Shopify

ZERO stars. Terrible. It has been awaiting approval for months now, and the link to manage the sales account is broken. There is no way to contact them, and no support is possible. They will not explain what can be done to have the store set up correctly. However, they happily allow you to run ads for any amount.

330ohms

Dec 25, 2024  on Shopify

bien

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