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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,052)

Overall rating
3.6

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Nelvano

Jul 09, 2025  on Shopify

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Rijk aan bereik

Jul 09, 2025  on Shopify

`blijft maar in beoordeling

Log811-Tee

Jul 09, 2025  on Shopify

Megaman Jeans

Jul 09, 2025  on Shopify

Wir haben ganz unkompliziert eine Verbindung hergestellt, das war echt gut.

Smart Ladies Mall

Jul 08, 2025  on Shopify

RC's Jewelry Design

Jul 08, 2025  on Shopify

I haven't got to use the new updated cross platform checkout but am excited that everything is so simply synced between Facebook, Instagram, Shopify, and seeing stats included with Google is great! With customers checking out through my website I feel it is much more secure than having transactions coming from different areas.

Tairoz

Jul 08, 2025  on Shopify

He repetido el mismo proceso de conexion con Shopify 3 veces y aun no detectta la conexion

Lanna Coffee Co.

Jul 08, 2025  on Shopify

App doesn't work as marketed. We've had sales via Instagram however we're unable to capture payments. FB support is also very unhelpful.

Kintana Shop

Jul 08, 2025  on Shopify

me gusta mucho esta aplicacion funciona muy bien

zmurudfashion

Jul 08, 2025  on Shopify

pixel problem

Pink Lemon Standard

Jul 08, 2025  on Shopify

Pet Treasures Studio

Jul 08, 2025  on Shopify

Não é intuitiva, surgem muitos erros e não é fácil corrigi-los.

TSWM

Jul 08, 2025  on Shopify

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Chin Studio

Jul 08, 2025  on Shopify

Funciona realmente mal. Esta lleno de bugs. Figura la tienda integrada pero no figura en eventos y en el test indica que no hay pixel vinculado (cuando en mi chrome pude verificar que si). El catalogo que se muestra en Meta no sigue el orden de precio de productos y no se puede modificar. Muy mala experiencia de usuario

parcerosX

Jul 07, 2025  on Shopify

no he tenido una buena experiencia me bloquea productos sin saber por que

WATAGIF

Jul 07, 2025  on Shopify

Gran aplicación

Studio Javo

Jul 07, 2025  on Shopify

Difficult to setup and sync between Shopify and Facebook/Instagram shopts.

Fiorenza

Jul 07, 2025  on Shopify

Marbella luxe Ltd

Jul 07, 2025  on Shopify

Rejuvia

Jul 07, 2025  on Shopify

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