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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,052)

Overall rating
3.6

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Reditek

Jan 17, 2025  on Shopify

Like

Bargain Shack

Jan 16, 2025  on Shopify

Glamurosa Girls

Jan 16, 2025  on Shopify

La Filipina MX

Jan 16, 2025  on Shopify

Todo bien, me parece muy completa la App

Noui Swim

Jan 16, 2025  on Shopify

Cozy & Casa

Jan 16, 2025  on Shopify

Instagram is een fijn platform om ideeen op te doen en om zelf te kunnen verkopen.

Sport King

Jan 16, 2025  on Shopify

Pasta Felice - Pastificio Artigianale Siciliano

Jan 16, 2025  on Shopify

app spettcolare

Anettes Hunde Palais

Jan 16, 2025  on Shopify

Top Game Sports

Jan 16, 2025  on Shopify

Tiene aspectos a mejorar

AREA

Jan 16, 2025  on Shopify

Seems like I am having the same problems as others... Have been waiting for the approval for weeks... The Shopify itself also mentions the developer of the app needs to update the version matches to the newest Shopify version of API which updates every 3 months... If this info is wrong, in any other ways around, please approve my Shopify account syncs with Facebook&Instagram...

Swag Eyewear

Jan 16, 2025  on Shopify

非常不好用,连给差评都不行,完全不好用, 非常难用,不推荐

Milhome

Jan 15, 2025  on Shopify

Everything is allright! Thanks!

Vitabia Store

Jan 15, 2025  on Shopify

PapisGarden

Jan 15, 2025  on Shopify

the best

BLUECHIPS

Jan 15, 2025  on Shopify

Buena pero mediocomplicada al inicio si integras mal el pixel

All Is Belle

Jan 15, 2025  on Shopify

I don't to leave bad review however I cannot finish connecting Facebook or Tiktok to my shopify store no matter how I try, it always just shows error messages and says unable to connect the accounts. I hope this can be resolved somehow. Thanks for reading

Eeveve

Jan 15, 2025  on Shopify

I am not happy with how the app works, we've got separate stores per country with Shopify and one social account. The Facebook and Instagram account however can only be connected to one Shopify store and both several.

D KiT The Sticker Maker

Jan 15, 2025  on Shopify

Cant find how to change my market coverage. I want to change it to just US and Canada

Diverse

Jan 15, 2025  on Shopify

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