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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,052)

Overall rating
3.6

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Paws and Home Creations

Jul 10, 2025  on Shopify

I am having a bad experience. I have several issues within meta business suite with mt catalog when running ads and tagging post. I have been trying to get this resolved for two months. The newest problem caused me to stop all ads because I am wasting money if my catalog is not functioning as it should. I cannot get anyone to follow through and help me. This has a substantial impact on my ability to make sales and I have spent thousands on ads. I had a call scheduled today and never received that call. I am very frustrated as facebook ads was the only place I was advertising and then these critical issues appear and no one can help me. I spent 4 hours yesterday waiting for help and 12 hours of my day was wasted on this issue and today I don't get that scheduled call. I don't even know how to move forward now. So much time and energy wasted over the past couple months and all I need is these issued fixed. I get bounced around from tech support person to another person only to be doing the same things over and over with no resolution. I am frustrated and cannot do these chats as they are not effective. I was very excited about this new venture and was getting sales and now I am shut down because I cannot get the help I need from facebook. I cannot even call someone or open a new chat. They want me to sit in front of a computer for hours just waiting for someone to rejoin the chat. This is a terrible experience and lots of money was wasted and my latest campaign is no longer listed.

NJS Premium

Jul 10, 2025  on Shopify

Wasted hours trying to connect facebook and instagram business accounts. Both are not working, instagram for some reason is not even connecting. when i press connect account it doesnt give me even option for instagram- it goes directly to facebook. Please sort it out or give me guidance how to do it. Accounts are linked in facebook and when i post smth it goes to both automatically.

Mimico

Jul 10, 2025  on Shopify

BY USSA

Jul 10, 2025  on Shopify

Mercusion

Jul 10, 2025  on Shopify

DropEase

Jul 10, 2025  on Shopify

Jula-Amsterdam

Jul 10, 2025  on Shopify

Belangrijke koppeling voor je winkel. Zeer gunstig om te gebruiken. Werkt top!

shop7ucci

Jul 10, 2025  on Shopify

Still one of the best for staying connected" Facebook remains a powerful platform for connecting with friends, family, and communities. The app makes it easy to share updates, join groups, and promote businesses. While the interface can feel cluttered at times and the algorithm doesn't always show relevant content, it's still one of the most versatile social media tools available. Great for personal use, business pages, and marketplace browsing.

FashionTech

Jul 10, 2025  on Shopify

Good

CICI

Jul 10, 2025  on Shopify

MyLienHUB LLC

Jul 10, 2025  on Shopify

I'm still new at this but so far I think it's great

Flexshorts

Jul 10, 2025  on Shopify

WearaNova

Jul 09, 2025  on Shopify

Tiendararo

Jul 09, 2025  on Shopify

Clutch

Jul 09, 2025  on Shopify

REPUESTOS IQUIQUE

Jul 09, 2025  on Shopify

GOOD, NICE EXPERIANCE

L'île des savons

Jul 09, 2025  on Shopify

Très bon produits

Sundari

Jul 09, 2025  on Shopify

Nice.

UrbaModa

Jul 09, 2025  on Shopify

GREAT APP

BENEDICTA

Jul 09, 2025  on Shopify

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