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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,747)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Nerve Tumours UK

Jan 31, 2025  on Shopify

beautiful products support an organisation

Cyruson

Jan 30, 2025  on Shopify

KorisnoPrakticno

Jan 30, 2025  on Shopify

J'utilise ces applications sans problèmes. Jusqu'aujourd'hui tout c'est bien passé.

Just For You Beauty Box

Jan 29, 2025  on Shopify

Fairly easy to set up but i had problems linking my new account to an exisiting email address and deleting an old email address. It wasn't clear what i needed to do so I will set up a completely new account instead of trying to figure out how to do it. Otherwise it is easy to use and navigate.

Casever

Jan 28, 2025  on Shopify

a little too complicated (each account have 3 different home page, and each with different functions, why not put into one with catagory), but okay since useful

Aqua Planners

Jan 28, 2025  on Shopify

Great book come in handy

ALONSA

Jan 28, 2025  on Shopify

Chair Buddies

Jan 27, 2025  on Shopify

ok. Facebook is pretty useless for me but Instagram helps to drive occasional sales

SKIZA.

Jan 26, 2025  on Shopify

its a little bit complicated but nice

Croaster Select Coffee

Jan 26, 2025  on Shopify

Lidoora

Jan 25, 2025  on Shopify

Sobaos Pasiegos Etelvina

Jan 24, 2025  on Shopify

Muy buena experiencia.

Bodison

Jan 18, 2025  on Shopify

Macht was es soll

The Living Plus

Jan 17, 2025  on Shopify

Nice one

VDM bloemen en planten

Jan 17, 2025  on Shopify

Het is een mooie manier om extra verkoop te genereren.

Noui Swim

Jan 16, 2025  on Shopify

Anettes Hunde Palais

Jan 16, 2025  on Shopify

BLUECHIPS

Jan 15, 2025  on Shopify

Buena pero mediocomplicada al inicio si integras mal el pixel

All Is Belle

Jan 15, 2025  on Shopify

I don't to leave bad review however I cannot finish connecting Facebook or Tiktok to my shopify store no matter how I try, it always just shows error messages and says unable to connect the accounts. I hope this can be resolved somehow. Thanks for reading

D KiT The Sticker Maker

Jan 15, 2025  on Shopify

Cant find how to change my market coverage. I want to change it to just US and Canada

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