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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,490)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

LAVOA

Jun 05, 2025  on Shopify

COPS

Jun 04, 2025  on Shopify

MSM AV - Authorised Dealer Australia

Jun 04, 2025  on Shopify

It is encouraging to see that we are working together, but I am perplexed as to why our project has been on hold for an extended period.

BespokePars

Jun 04, 2025  on Shopify

Yase

Jun 04, 2025  on Shopify

It's a fairly straight forward and quick process, as long as you read through the steps it's nice and easy.

ActiveAura

Jun 04, 2025  on Shopify

I’m a beginner to dropshipping and just connected my store ActiveAura™ to Facebook and Instagram. The app setup was mostly smooth, and I love that I can sync my products directly and run ads easily. It automatically connected to my personal Facebook account, which was a bit confusing, but I figured it out with support. Great app overall—just wish it explained the Facebook group/page permissions more clearly.

Acesory and clothes

Jun 03, 2025  on Shopify

VIBRAFT

Jun 03, 2025  on Shopify

Nyrova

Jun 02, 2025  on Shopify

sehr gute app

KaraShop

Jun 01, 2025  on Shopify

so far so good

WizzyWand

Jun 01, 2025  on Shopify

Sport for less

May 29, 2025  on Shopify

BeplakjeBak

May 28, 2025  on Shopify

ChairwayUK

May 26, 2025  on Shopify

Raissa Accesorios

May 24, 2025  on Shopify

Divaskin.com

May 23, 2025  on Shopify

JustHoodiez

May 22, 2025  on Shopify

RosaBox

May 20, 2025  on Shopify

Muito Bom para anuncios vinculados. Não tenho do que reclamar.

Truvako

May 18, 2025  on Shopify

The Facebook App on Shopify is a powerful tool that helps you connect your store to Facebook and Instagram. It simplifies product syncing, ad management, and performance tracking through the Facebook Pixel. What I like: Easy integration of products with Facebook and Instagram Simplified ad management Effective performance tracking for ads Quick setup for Facebook and Instagram Shops What could be improved: The setup process can be confusing, especially if you manage multiple accounts Limited customization options for the Facebook Shop layout Customer support can be slow to respond Overall, it’s a solid app for selling through social media platforms. Just be prepared for some initial setup challenges.

我的商店

May 17, 2025  on Shopify

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