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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,490)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Zan Jewel

May 12, 2025  on Shopify

-

Univerzo Nederland

May 11, 2025  on Shopify

Makin' a Difference

May 10, 2025  on Shopify

The app is good because it led to getting live agent support with Meta, whereas going through Meta directly it was impossible. AI continued to "block" me from getting live agent support. Meta is way to complicated with too many platforms (Business Suite, Commerce, Ads Manager, Business Manager, etc.). I have received live agent help 2-3 times from Meta in the past year and although they solve some immediate problems other problems arise due to too many new Meta accounts (and pixels) needed to be created but not being linked to the other correct Meta accounts. If only Meta had the live support that Shopify offers and was set up in a less confusing format.

SHOP MARBLE LUXE BEAUTY

May 09, 2025  on Shopify

rinach

May 08, 2025  on Shopify

It's good but, I need that my product is active because the informations is correct.

Charmed By TJ

May 07, 2025  on Shopify

I am trying to validate my information and I will not allow it for some reason.

Elerya

May 05, 2025  on Shopify

Un peu complique a prendre a main

Scruples Decor

May 03, 2025  on Shopify

It doesnt work where I am. Lanzarote, Canary Islands. It asks you to customize, and go through everything but for no reason, as Facebook doesnt allow Shop in Spain. So its quite useless all of this.

Pechinchas Daweb

May 03, 2025  on Shopify

confuso para aprovar a conta

ROSOO STORE LLC

May 02, 2025  on Shopify

DapperMan

May 02, 2025  on Shopify

Cozi

Apr 30, 2025  on Shopify

Profitape

Apr 30, 2025  on Shopify

Sassi's Spa & Supplies

Apr 29, 2025  on Shopify

A little trouble to set up and verify to facebook account

Foliebutikken AS

Apr 28, 2025  on Shopify

omicskincare

Apr 25, 2025  on Shopify

Sometime due to sync or other reason we have to uninstall the app and each time it create a new catalogue which is frustrating. Due to this we have to connect this new catalogue to all campaigns manually and even for a few type of campaign there is no option to add new one and the only option left is to create new campaign due which we loss the historically data. Kindly fix this issue and allow users to connect the existing catalogue after uninstallation

Areum Labs

Apr 25, 2025  on Shopify

Pixel integration still does not work correctly

CB & CO BOUTIQUE

Apr 24, 2025  on Shopify

WHEN TAGGING PRODUCTS, IT WOULD HELP TO KNOW WHAT ERRORS NEED TO BE CORRECTED IN ORDER TO TAG PRODUCTS. ITS LIKE A GUESSING GAME.

Blesseth4

Apr 22, 2025  on Shopify

ZiaCris

Apr 17, 2025  on Shopify

Ci rinuncio, è sempre tutto troppo macchinoso! Volevo collegare il mio shop online con Whatsapp, ma niente... mi appare "errore 404"

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