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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,153)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

HOME OF BOHO

Jan 23, 2025  on Shopify

Hard to connect but I am a newby at this. Hopeful it gets easier

Scalpoon

Jan 23, 2025  on Shopify

I try now for 2 Days to Connect my Store with the App. It does kinda work but I cant get a pixel to work Properly and I do everything the say. Not very nice

Kinda Collective

Jan 23, 2025  on Shopify

PIERMARINI GIOIELLI MILANO

Jan 23, 2025  on Shopify

non e facile da capire , pero ha tutte le funzioni necessaie

Tarp Supply Inc.

Jan 20, 2025  on Shopify

The leave a review notification won't go away. The app is working like it's supposed to. No bugs so far.

Sweet Mary Designs

Jan 20, 2025  on Shopify

Ocean Botanicals

Jan 14, 2025  on Shopify

This experience is not for the Technology challenged person

Main Revelation

Jan 14, 2025  on Shopify

Took a while to get it up and going, and still times I have no idea what is wrong with it.

Telesin Of Sweden

Jan 13, 2025  on Shopify

bra

Manamant Paper Tales

Jan 12, 2025  on Shopify

MÉRCIO BRÁS

Jan 12, 2025  on Shopify

Como instalei recente o aplicativo, testarei primeiro antes de um feedback. É necessário um teste rigoroso de minha parte para testar a qualidade ou não de um aplicativo.

Snaps Scrubs

Jan 11, 2025  on Shopify

It's not showing up on my Facebook on the computer

Mon Enfant

Jan 10, 2025  on Shopify

No he podido sincrinizar mi pagina con Facebook e instagram, se me ha hecho un proceso muy cimplocado de hacer y con pocas indicaciones de como solucionar si hay algun problema porque al parecer no hay ninguno, pero tampoco me lo autorizan

The Hale Herbalist

Jan 10, 2025  on Shopify

I found it diffcult to list products as some would be declined without an explanation as to why this was, other than 'commerce policies'. This didn't help me rectify the problem with editing product descriptions etc., the specific issue needs to be given. The help from the developers was limited.

ZUMA Flower

Jan 08, 2025  on Shopify

Cubic Mini Wood Stoves

Jan 07, 2025  on Shopify

Not the best. Customer service sucks as usual. The platforms can be better

Revivii

Jan 05, 2025  on Shopify

Facebook takes a lot of time to approve certain things

The Starriel

Jan 04, 2025  on Shopify

I would my experience with Instagram has been fine but Facebook does have so many scammers as soon as you post a paid ad. It's horrible. They trick you into thinking that you have violated some terms ,send a link to get into your own account. Too much. But I do find that the ads on Facebook go far across the world.

The Afinat Store

Jan 03, 2025  on Shopify

It's extremely difficult to do business with Meta companies!

Quimicen.es

Jan 02, 2025  on Shopify

Bien

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