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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,164)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

by Bella

Jun 30, 2024  on Shopify

I find it very complicated. All info about the product needs to be re-written,

Vuyshop

Jun 29, 2024  on Shopify

buena

BrazilStory

Jun 29, 2024  on Shopify

mined

Jun 26, 2024  on Shopify

Schiavi's Moda e Fitness

Jun 26, 2024  on Shopify

dificil

Gentry Crafted

Jun 25, 2024  on Shopify

The shop integration itself is setup but other than tagging products in posts - which only work in the mobile app - I'm unable to display a link to the shop on my Facebook business page. Each time I try to change the action button setup it prompts me for setup/login into Shopify and ultimately takes me to my existing shop without ever adding it to my Business page action button.

MAYLLINDA

Jun 25, 2024  on Shopify

A analize da minha loja esta demorando muito, dis que o tempo previsto é de 4 semanas, mas em outros lugares não fala que é esse tempo todo, queria seber se ta certo isso mesmo?

juan

Jun 25, 2024  on Shopify

preciso que liberar para mim o pixel ja esta uma semana de analise

CurvaLux

Jun 25, 2024  on Shopify

Dynadevice

Jun 25, 2024  on Shopify

Verifying was complicated but understandable.

buy trend now

Jun 11, 2024  on Shopify

nice

Guidayne's

Jun 02, 2024  on Shopify

I actually have not immersed in the app as yet. I do have one thing to suggest. When calling for the verification, the recording does not give answer time. It gave me first just 3 digits and hung up. Subsequent calls gave me only 2 digits, and then hung up. There was no repetition. After 5 calls I finally received the full number; just barely. This was with me sitting here with my phone in hand waiting for the call and immediately pressing the button to answer. There is definitely room for improvement there.

ZjStore

Apr 21, 2024  on Shopify

Relax Store

Apr 07, 2024  on Shopify

ok

My Store

Apr 03, 2024  on Shopify

Hello, I am getting an error while connecting my Facebook account, I log in but it does not connect the account.

Think Tank Photo

Feb 01, 2024  on Shopify

This app has always been flakey. I've found it disconnected from time to time. Also, I can't activate PayPal because the button doesn't work. Finally, I was surprised to find that all my products had a 10% discount automatically applied.

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