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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,490)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

cuoil

Jan 30, 2025  on Shopify

Gummy Chic

Jan 28, 2025  on Shopify

Globalternd

Jan 24, 2025  on Shopify

Vornila

Jan 21, 2025  on Shopify

Artevas

Jan 19, 2025  on Shopify

Meta is bulky and has unnecessary drop down menu's which makes the process of even dealing with it painful. You can almost feel the weight of it simply by looking at it. I appreciate somethings Meta (Instagram devs) have done for me in general, but meta business suite is full of errors and roadblocks leading to what feels like an overloaded, bulky out of date system.

Crater Goods

Jan 18, 2025  on Shopify

I get tired of reconnecting Facebook and Instagram every other week

Passport Pantry

Jan 15, 2025  on Shopify

Had a terrible time updating my catalog and connecting my facebook profile such that it has the right "permissions" to be useful. FAQ on Meta sites is bad and Shopify customer service also washes their hands of anything Meta and app related - i.e you're left to fend for yourself.

Viviance

Dec 30, 2024  on Shopify

A loja nunca é aprovada, sou visto como estou fazendo algo errado, sempre em analise.

EvoMart

Dec 23, 2024  on Shopify

BUNTESHIRTS

Dec 21, 2024  on Shopify

Leider ist die Nutzung von Meta ohne jeglichen Support nahezu unmöglich. Trotz mehrfacher Versuche, Hilfe zu erhalten, gibt es keinerlei Unterstützung oder Reaktion auf Kontaktanfragen. Angeblich verstößt meine Website, www.bunteshirts.com, gegen die Richtlinien, jedoch gibt es keine konkreten Hinweise darauf, welche Verstöße vorliegen. Die Suche nach Lösungen auf den zahlreichen Hilfeseiten war erfolglos, und die Integration der Website in Facebook ist daher nicht möglich. Es wäre sehr hilfreich, wenn bei Problemen konkrete Unterstützung geboten würde. Stattdessen scheint es, als würde das System lediglich Inhalte filtern, ohne klare Hinweise zu geben, wo das Problem liegt. Inzwischen musste ich auf andere Plattformen ausweichen, die offensichtlich keine Probleme mit meiner Website haben. Eine Stellungnahme oder ein konstruktiver Lösungsansatz seitens Meta wäre sehr wünschenswert.

biorundum

Dec 15, 2024  on Shopify

Ist ok. META ist immer noch mit Business Meta Spark und nicht was alles noch gibt einfach zu viel. Müsste Kompakter sein. Die Schnittstelle von Shopify zu Facebook (META), da hat Shopify wirklich viel dazu beigetragen. META ist oder es war auch schon besser.

World Wares Express

Dec 09, 2024  on Shopify

Fiquei esperando o processo de verificação da loja por mais de 2 semanas e análise em andamento, sem ser informado qual era a pendência. E só ao entrar em contato com o suporte, fiquei sabendo da pendência, uma pendência simples, que eu poderia ter sido notificado por e-mail, e resolvido em minutos.

Thirsty Bird Boutique

Dec 08, 2024  on Shopify

Local pickup is not working. My account always says it needs to be connected but when i go in, its connected. Products always hidden from the shop

Zaah

Dec 08, 2024  on Shopify

Ontone

Dec 07, 2024  on Shopify

not great, it keeps on saying something went wrong when I go into the Facebook and instagram

WellCozy

Dec 05, 2024  on Shopify

Überprüfung dauert zu lange

CAJA DEL PADEL

Dec 04, 2024  on Shopify

no me revisa la tienda

ESC

Dec 04, 2024  on Shopify

deixou de fazer a sincronização dos produtos. nem a meta, nem o shopify conseguem resolver.

Sure Grip Kitchen Towels

Dec 02, 2024  on Shopify

Often glitches when trying to plan and upload content

STUDIO-RALU

Dec 01, 2024  on Shopify

dgvsb

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