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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

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Reviews (4,490)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Alma De Agua

Apr 02, 2025  on Shopify

Las aplicaciones se traban y no ofrecen soluciones integrales a los negocios, no es intuitiva ni para el negocio ni para el usuario. Mas que solucionar han llenado de trabas los procesos.

MOJO

Mar 28, 2025  on Shopify

The instagram shopping still does not work

Matches Seeds

Mar 22, 2025  on Shopify

Not working? No support or help to fix issues "Facebook & Instagram Facebook & Instagram have issues that need your attention. Visit their sales channel to resolve them. Learn more". <<< Link shows no issues and there is no more support, no support for products no support for Ads nothing.

FrankLynn Rae

Mar 17, 2025  on Shopify

EZYGRIP

Mar 16, 2025  on Shopify

I don't META KEEPS REJECTING MY BUSINESS ACCOUNT I DON"T UNDERSTAND WHY

TCB-Toni's Craft Boutique

Mar 13, 2025  on Shopify

I am certainly receiving sessions and views, but I have not achieved a single sale out of 8000 views. I am very disappointed with the current progress. I desire sales, but they are simply not materializing.

MOTOELECTRIX

Mar 12, 2025  on Shopify

Set up was very hard and took a while. I have not sold one part to date from the app .

Worth Home Products

Mar 10, 2025  on Shopify

Unfortunately, FB purchases on our shopify store do not allow for any modification to the sale price. If a customer prefers a discount from a damaged item, or wants to purchase a return label from the original purchase we don't have any options to modify the order. It is very limiting and not a good user experience.

Nettek

Mar 10, 2025  on Shopify

Krånglig och opedagogisk att få igång sin butik, så tålamod gäller sen är det bra.

Mau D'Art Gallery

Mar 10, 2025  on Shopify

Le falta manejar mejor las notificaciones para el usuario, por meses me salía un mensaje que el Facebook Shop estaba en review y no me daba mas info, después que contacté a soporte resulta que hay que hacer muchas cosas en la pagina de Meta Business que en ningún lugar dicen que hay que hacer.

MAYBEMO

Mar 07, 2025  on Shopify

schwer zu verstehen

Esoteric Elegance

Mar 03, 2025  on Shopify

OfertMp

Feb 26, 2025  on Shopify

se supone q es buena. pero solo salen errores por todos lados. Me han chapado 2 cuentas antes de siquiera hacer nada. Lamentable

Rebel Nell

Feb 18, 2025  on Shopify

WebbFynd

Feb 16, 2025  on Shopify

Tees FromThe 713

Feb 15, 2025  on Shopify

I have been trying to link my shopify store to my facebook for over a year now and I am still having the same problems

Alpha Kenny 1

Feb 15, 2025  on Shopify

Somewhat helpful in terms of data and ads but un-needlessly difficult to create a shop on Facebook and Instagram through this app - I have been waiting for several months for my store in Facebook and Instagram to be approved by their admin.

Under Pressure Sox

Feb 09, 2025  on Shopify

ok

Longleaf Laser Designs

Feb 02, 2025  on Shopify

Political bias.

Dalupsu

Jan 31, 2025  on Shopify

to a meses esperando a analise se completar mais ate agora nada, bem que poderia ser mais rapia a atualização da analise da loja.

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