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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,153)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Drip Lashes

Nov 08, 2024  on Shopify

Not great tbh, was really hard to navigate and connect the sites together had a really had and frustrating time doing this tbh

Tealove24

Nov 05, 2024  on Shopify

nicht wirklich etwas besonderes

Via Genius

Nov 05, 2024  on Shopify

Wear Brave

Nov 03, 2024  on Shopify

Some items rejected. I don’t understand why

Oréza

Nov 01, 2024  on Shopify

Diffcile

Azmartt

Nov 01, 2024  on Shopify

I have issue with pixel

La Isola beauty

Oct 31, 2024  on Shopify

Too many issues linking products and the temperamental nature of adds

Erva Fit

Oct 31, 2024  on Shopify

porque meus produtos foram rejeitados ?

eluxe

Oct 30, 2024  on Shopify

Zenneg

Oct 27, 2024  on Shopify

énormément de difficulté. cela fait 2 ans que je fais du drop shipping et Méta me ralentit beaucoup.je ne comprend pas très bien le fonctionnement de cette application.

The Good Soap

Oct 27, 2024  on Shopify

Not great, sometimes it's connected, other time it's not. Also I had someone from Shopify tell me the issue is because I'm in the UK and not USA as to why my products were active but not showing as active! All products do not sync - right now it's telling me that a Sync has failed but when I click it says no products to show. Just adds an extra stress to running a small business to be honest.

Luca's Kiddy Closet

Oct 26, 2024  on Shopify

Lily Carmen Jewellery

Oct 23, 2024  on Shopify

Honestly nearly everything I have experienced with Meta for Business has been terrible. So many random errors, transient issues with cookies, account verification issues. Nothing has gone smoothly or worked first time at any point in the past year. I honestly can't believe the size of their ads business given how poor the experience as a business is. That said, I did eventually (with much refreshing) get my shops set up on instagram and facebook. I've yet to successfully tag a product in a post though - wish me luck.

DineVibes

Oct 16, 2024  on Shopify

Taking more than a day is terrible. The Meta company should review the account and allow to start marketing a product within a day as Shopify starts allowing to set up the account within hours and sell the products. Waiting for meta approval not only become a reason to waste of money but also waste time

Daundazhi

Oct 06, 2024  on Shopify

It wont connect my facebook account, even if i tried like 30 times

Beyond Brothers

Oct 05, 2024  on Shopify

Brinex.online

Oct 04, 2024  on Shopify

Produits de qualité, excellent service client, livraison rapide. Très satisfait.

Kayu&Co.

Oct 01, 2024  on Shopify

the support isn't helpful. waste of time

Le Rêve

Sep 30, 2024  on Shopify

podria ser más sencillo

Shop cutie

Sep 29, 2024  on Shopify

approval time takes so long

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