Complejísimo en general todo lo de META.

I’ve been extremely disappointed with the Facebook and Instagram app on Shopify. Over time, recurring issues—especially the repeated rejection of our products on both Facebook and Instagram—have made it nearly impossible to run effective advertising campaigns. Unfortunately, these issues aren’t isolated; they’re part of a broader, ongoing problem with Meta’s platform, and there’s been no meaningful support available to help resolve them. Due to these persistent challenges, we have ultimately ceased advertising with Meta altogether. It’s frustrating to invest time and resources into a tool that not only fails to deliver on its promises but also leaves you without the necessary support when problems arise. I hope these concerns are taken seriously and that significant improvements are made to both the product approval process and customer support infrastructure.

not user friendly

un casino per configurare notifiche inutili dopo 3 giorni niente prodotti sul shop fb.

worked for a week, then started removing products and tags from my shop. no help from support

nothing works, and i can't log in to get help. Rubbish.

Depuis que j'ai lié mon compte Facebook & Instagram à Shopify, mon compte est bloqué depuis plus de 15 jours sans aucune justification ni avancée dans le processus. Impossible de contacter le support, ce qui est extrêmement frustrant et pénalise mon activité. Très décevant pour une application de cette envergure.

would not recommend. it is so hard to use. i cant even use it.

it hasn't updated and I can't use it yet. it says my store is still under review

SO many bugs and it constantly logs me out and I am stuck on an infinite loop of connecting my facebook to my shopify store

Dear Meta, I'm giving you a 1 star review, because of 2 serious issues I have no opportunity to solve on my own through Meta on Shopify. Firstly, a product of mine - Bamboo Men's Briefs - keeps getting rejected, even after I have requested a review over the decision for my product to be rejected because of supposedly it not following Meta Commerce Policies. I do not see how Bamboo Men's Briefs could be in breach of Meta Commerce Policies, hence I kindly request for my product to be approved. Secondly, on the Instagram Shop Builder, there is this cover photo, which I did not choose to place there and I cannot replace it, nor can I remove it, as it is not associated with my brand Tough Muscles (I'm wearing a Tommy Hilfiger hoody and Calvin Klein tracksuit bottoms, which are clothes I have no intention of marketing). If you could be so kind, as to assist me in getting my Briefs approved, so I could start tagging Tough Muscles products on my Instagram reels and my cover photo removed from my Instagram Shop (or to let me know how to do that myself), I would be more than happy to leave another review, this time with 5 stars, describing my potentially positive experience in regards to getting my kind requests approved. I look forward to your reply. Thanks, Tough Muscles

Terrible. I can't get in touch with Meta. So frustrating. bad bad bad what is going on?

bad

I am extremely disappointed with Instagram and Facebook after two years of trying to address an ongoing issue with product visibility on my Facebook Shop and TikTok Shop. Despite countless attempts to contact support and resolve the issue, my products remain invisible to potential customers, significantly slowing down the growth and visibility of my brand. As a small business owner, I rely on these platforms to reach my audience, but their lack of responsiveness and failure to fix this problem has been beyond frustrating. Why is it so difficult to make products visible to the customers who want them? Their inefficiency and lack of support have caused unnecessary delays in my brand's growth, and it's deeply disheartening to see platforms that claim to empower small businesses fall so short in delivering on their promises. If Instagram and Facebook truly value their business users, they need to prioritize resolving these issues and providing the support we need to thrive.

Meta is always changing for the worse everything. Please, make a streamlined experience for advertisers and engineers. The experience with your business products is pure nonsense.

Fix your issues !!!! The channel doesn't load anything and I can't setup my pixel either

can't get app to connect