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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,757)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Blooming Party

Nov 29, 2024  on Shopify

Compliqué et visuellement inattractif en ce qui concerne Facebook. L'expérience utilisateur est à améliorer.

Winnie Beauty & Collection

Nov 28, 2024  on Shopify

I will Recommed this app if it work perfectly well for me.

キャラの場オンラインストア

Nov 27, 2024  on Shopify

残念ながら全く使えません。 申請して4ヶ月経ちますが、未だに審査中との事で開店出来ていません。 どうしたものでしょうか。困っています。

By Pollen

Nov 27, 2024  on Shopify

ça fait 1 an que c'est en cours d'examen pour facebook et instagram....

Trendy treasure

Nov 27, 2024  on Shopify

still waiting for them to finsish the review on my store that was almost a year ago so I can use facebook and instagram for my shop....................................

minki.design

Nov 26, 2024  on Shopify

There is a serious issue re the integration of Facebook/Meta verification for my store. I have now spent over 1 week trying to sort this and spent over an hour in a phone call with Meta direct via the Shopify 'Help'. Meta themselves claim whilst they reset all my details and asked me to resubmit the same impasse results so I am in an endless loop with a store that whilst the catalogue connects will not validate my FB and Instagram shopping links which without the store is worthless. I am left not knowing what to do?

Neokoreancosmetics

Nov 26, 2024  on Shopify

es prácticamente imposible enlazar la tienda de shopify con instagram, llevo meses intentándolo y siempre hay algún problema

Practical Mate

Nov 25, 2024  on Shopify

impossible to get support it says email by 1 day ok and the next is "messenger app: which i did twice and after 1 hour no support terrible app

KEOLA

Nov 25, 2024  on Shopify

se des sincroniza no me deja etiquetar 0productos en instagram... va fatal.

Fantazi Store

Nov 24, 2024  on Shopify

Horrrible app, was trying to connect my facebook account to shopify and wouldn't connect. It shows a button for connecting to facebook but once i click on it it doesn't do anything

Loja Bellíssima Shopping

Nov 24, 2024  on Shopify

muito ruim

Golden Trash

Nov 24, 2024  on Shopify

Super complicado hacer anuncios. De repente no te pilla el pixel de shopify, de repente no en cuentra el catalogo de instagram cuando si iba, etc. Fatal, haré anuncios en TikTok que es mucho menos complicado.

Sensus Cultura

Nov 23, 2024  on Shopify

The worst! Don't even bother trying to install this. Absolute hell! One FB account, one page, one portfolio, and it wouldn't accept connecting to it, claiming the portfolio wasn't mine... (Sorry, but WTF!?). And you can't argue with it.

CDM Shop

Nov 23, 2024  on Shopify

It was very buggy on my computer. It wasn't letting me customize much at all.

Ninnamania

Nov 23, 2024  on Shopify

Funktioniert nicht!

Scandalous Coffee

Nov 22, 2024  on Shopify

The Meta Business Suite is a nightmare and I'm having to hire a consultant to straighten it out. I can't link my facebook page for some unknown reason. I can't even log in half the time to Meta as there are 2 of us that are admins. Building campaigns, you can edit them but it won't take you back to where you left off. Overall, it's very difficult.

Be Sunset B2B

Nov 21, 2024  on Shopify

Nothing works in Facebook. They make things very difficult and their websites have so many glitches. Their internal processes aren't designed to resolve normal issues that arise from running a business. It's always horrible dealing with Meta.

PandoraJGifts

Nov 21, 2024  on Shopify

None of my stuff appears to sync correctly. The campaigns don't show up. It's kind of a mess.

The Green Outfitter

Nov 20, 2024  on Shopify

Lädt einfach nicht

IEM Multiservices

Nov 20, 2024  on Shopify

More than a month and it only says in store evaluation, I had not seen an app that seems to be validated one by one by a person.

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