Where Knowledge Meets Innovation
Wix Apps
Ecwid Apps
BigCommerce Apps
AI Agents
Exotel : Verify orders & C2C
Verify customer number & confirm orders automatically
About Exotel : Verify orders & C2C
Built by Exotel
hello@exotel.in
Address22 kensignton road, near rmz millenia, halasuru, bangalore, KA, 560008, IN
Website Privacy policy FAQ
Description
Verify your customer's number and confirm their orders. It is achieved via SMS OTP/IVR calls.
This App provides the following benefits: 1. Automated order verification Automate order verification without manual intervention and thus save time and effort. 2. Avoid returns and fake orders Processing only OTP verified or call verified orders can save you from returns, fake orders and unnecessary shipping costs. 3. Order Status Reports Call and SMS OTP logs along with the Order status are available within Shopify. Helps in tracking order status: confirmed, canceled or pending verification.
- OTP/IVR verification: It's done by sending OTP or IVR calls on customers number.
- Reports and Logs: App provides Call, SMS, missed calls and order status reports.
- Fallback: SMS is initiated if IVR call retries are over / customer number is DND
Pros
- Automated order verification reduces manual work and saves time
- Helps avoid returns and fake orders, reducing unnecessary shipping costs
- Detailed logs of calls, SMS OTP, and order status available for better tracking
- Seamlessly integrated with Shopify for easy access to order statuses
- Fallback SMS feature ensures verification even on DND numbers
Cons
- Relies on customer access to mobile phones for OTP/IVR verification
- Potential issues with both call and SMS OTP reliability in areas with weak signals
- May require initial setup and configuration time
Key Features
More App like this
- Free Plan Available
Automate Returns, Exchanges, Credits & Lower refunds...
- 14 Days Free Trial
Sync sales & payouts to QuickBooks Online, Xero and...
- 7 Days Free Trial
The ultra-flexible all-in-one automation app for busy shops....
