Exotel : Verify orders & C2C

Develop by Shopify

Free plan available

Verify customer number & confirm orders automatically

Automated order verification

Avoid returns

Order status reports

Otp/ivr verification

Reports and logs

Fallback mechanism

About Exotel : Verify orders & C2C

Launched Jul 12, 2022

Built by Shopify

Address

Studio 4, 1 Hoxton Square, London, ENG, N1 6NU, GB

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Verify your customer's number and confirm their orders. It is achieved via SMS OTP/IVR calls.

This App provides the following benefits: 1. Automated order verification Automate order verification without manual intervention and thus save time and effort. 2. Avoid returns and fake orders Processing only OTP verified or call verified orders can save you from returns, fake orders and unnecessary shipping costs. 3. Order Status Reports Call and SMS OTP logs along with the Order status are available within Shopify. Helps in tracking order status: confirmed, canceled or pending verification.

OTP/IVR verification: It's done by sending OTP or IVR calls on customers number.
Reports and Logs: App provides Call, SMS, missed calls and order status reports.
Fallback: SMS is initiated if IVR call retries are over / customer number is DND

Pros

Automated order verification reduces manual work and saves time
Helps avoid returns and fake orders, reducing unnecessary shipping costs
Detailed logs of calls, SMS OTP, and order status available for better tracking
Seamlessly integrated with Shopify for easy access to order statuses
Fallback SMS feature ensures verification even on DND numbers

Cons

Relies on customer access to mobile phones for OTP/IVR verification
Potential issues with both call and SMS OTP reliability in areas with weak signals
May require initial setup and configuration time