Exotel: Verify Orders & C2C is a Shopify app designed to streamline online order verification processes, minimizing manual efforts and maximizing efficiency. The app features automated order verification using OTP or IVR calls, ensuring that every transaction is genuine and reducing the risk of returns and fake orders. By processing only verified orders, businesses can significantly cut down on unnecessary shipping costs and improve overall customer satisfaction. The app offers comprehensive call and SMS OTP logs and detailed order status reports, providing ample data to track whether orders are confirmed, canceled, or pending verification. In cases where IVR calls fail due to DND settings or other issues, the app smartly initiates SMS notifications to ensure seamless verification. Exotel helps merchants manage their order lifecycle more effectively while keeping the customer verification process robust and reliable. With its detailed reporting and logging features, businesses can gain insights into their order verification efficiency and make informed decisions.