We have some issues with video display and the support team just ignore replies Just respond and help customers

I installed the Video Gallery - Youtube & Vimeo app on my Shopify store with high hopes, but unfortunately, it did not work as advertised. The app's page claimed that it would allow me to easily display videos from both Youtube and Vimeo on my store, but when I tried to use it, the videos simply would not display. I tried reaching out to the app's support team for assistance, but unfortunately, they were not able to help me resolve the issue. Overall, I'm disappointed with the app's performance and the lack of support that I received.

>>>Update: they fixed this within an hour or two of my complaint. Good app, good service. Previous but now resolved complaint below: App description contains an actionable LIE. To wit: Create a Video Gallery Create unlimited video galleries with this app & add your Youtube or Vimeo Videos into it. Just install the EVM Video app & configure. >>>Problem is, as soon as you try to upload the 21st of the "unlimited free" videos it says you have to upgrade BEFORE YOU CAN UPLOAD ANY MORE. I'm sure they're looking for money for this "free" app.

Works like a charm and was easy to install!

I had a problem with the coding in my shop and Expert Village Media were able to help me within minutes of me emailing them. Very thankful!