We have some issues with video display and the support team just ignore replies Just respond and help customers

I installed the Video Gallery - Youtube & Vimeo app on my Shopify store with high hopes, but unfortunately, it did not work as advertised. The app's page claimed that it would allow me to easily display videos from both Youtube and Vimeo on my store, but when I tried to use it, the videos simply would not display. I tried reaching out to the app's support team for assistance, but unfortunately, they were not able to help me resolve the issue. Overall, I'm disappointed with the app's performance and the lack of support that I received.

Love it. Works well as an imbeded video player. Very happy recommend to all. Able to add 4 videos in one go.

I had issues installing on my own. I emailed tech support and they were really fast and went in and fixed it immediately.

Excellent functionality, intuitive interface, and responsive tech support. We are very happy with this app.

Just installed it and had some problems, contacted support via chat and they fixed it right away. It is running good so far, thanks!!!

>>>Update: they fixed this within an hour or two of my complaint. Good app, good service. Previous but now resolved complaint below: App description contains an actionable LIE. To wit: Create a Video Gallery Create unlimited video galleries with this app & add your Youtube or Vimeo Videos into it. Just install the EVM Video app & configure. >>>Problem is, as soon as you try to upload the 21st of the "unlimited free" videos it says you have to upgrade BEFORE YOU CAN UPLOAD ANY MORE. I'm sure they're looking for money for this "free" app.

I have been using this app to organize my website's videos into a gallery format...its very easy to use and implement into the Shopify themes such as the Debut theme. I recently had an issue with the word wrapping on the video description field and also with how the Video Gallery app interacted with the mobile drop down menu selections on my video page. Both issues were handled within a day. The software support team at Expert Village Media Technologies was very responsive. I recommend this app for others.

Really good app - loading times are great and it is easy to work with. Support team reacts quickly and does the job immediately, Recommended!

I had a problem with the coding in my shop and Expert Village Media were able to help me within minutes of me emailing them. Very thankful!