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Customer reviews: SB Estimated Delivery Date ETA

Develop by SetuBridge

Reviews (364)

Overall rating
4.8

What Merchants Think

Overall, merchants are pleased with the "SB Estimated Delivery Date‑ETA" app, citing its ease of use and comprehensive features that significantly enhance their store's delivery management. The app is particularly lauded for providing accurate delivery estimates, which helps in building customer trust and improving their shopping experience. Furthermore, the support team, especially individuals like Jay, has received high praise for their quick, knowledgeable, and friendly assistance, making integration and customization smooth and efficient for businesses.

Key Strengths

  • Exceptional Customer Support: Rapid, responsive, and helpful assistance with a personal touch.
  • Comprehensive Features: Offers extensive customization options, supporting various shipping rules and ETAs based on products, destinations, and more.
  • User-Friendly: Easy to set up and manage, with a clean and professional interface that integrates well with Shopify.
  • Customizable Appearance: Provides multiple design templates and customization options to tailor the look and feel per business requirements.
  • Performance: Does not impact site speed and integrates smoothly without causing errors with other apps.

Common Concerns

  • Pricing: Higher costs for Shopify Plus stores and necessary feature upgrades, not clearly advertised.
  • Complex Set-Up for Large Inventories: Challenges with excluding certain products and lack of efficient filtering tools.
  • Technical Bugs: Issues with cut-off time settings and non-working day configurations not functioning as expected.
  • Spam Emails: Receipt of unsolicited marketing emails from the app developer.

Final Thoughts

Overall, "SB Estimated Delivery Date‑ETA" is a widely appreciated app that provides significant value through its reliable delivery management capabilities and superb customer support. While there are some concerns regarding pricing transparency and set-up complexities for larger inventories, its robust feature set, customization potential, and strong support structure make it a worthwhile investment for Shopify merchants aiming to enhance their customer service and delivery transparency.

Vinny & Charles

Nov 25, 2024  on Shopify

Great app, does exactly what it needs to do and support is super fast and helpful.

Moto Central

Nov 24, 2024  on Shopify

5 stars is not enough to rate this app and the top quality service that comes with having it. If ever we need to make a change or implement a new feature, the guys and girls at EDD always do their best to help. 100% recommend this app.

bulkozen

Nov 19, 2024  on Shopify

the employees helped me in 5 min super app

ZenimeClothing

Nov 19, 2024  on Shopify

I needed a quick help for my website. Got the idea to chat with the support. They did amazing work and helped me really quick. The problem was solved in only 2 minutes. Great App Great Support...

Aboutwood

Nov 13, 2024  on Shopify

great and fast support, solved issues immediately and we had the app up and running in around 1h for the whole shop with different product categories. Only downside: when offering more than one delivery option the text snippets do not adjust in checkout according to the selected option.

Rachel Donath

Nov 11, 2024  on Shopify

Jileon RainBoots

Nov 10, 2024  on Shopify

Very slick looking app with multiple visual options - not only helps build customer trust but also limits their questions. Great customer service helping us to put it in the exact right place on page when we struggled

Riwaz Trendz

Nov 06, 2024  on Shopify

Nice Support

LOVE KINKS

Nov 06, 2024  on Shopify

I love this app and the assistance I always get.

GFASHION

Oct 28, 2024  on Shopify

Excellent Support: "I recently encountered an issue with my theme, and the support team was incredibly helpful. They responded promptly, were patient, and guided me through the solution. Highly recommend!"

Runda Jewelry

Oct 27, 2024  on Shopify

great app, high quality service. recommend.

Paws and Memories

Oct 23, 2024  on Shopify

The support team behind this ETA app is absolutely outstanding! Special shoutout to Samta, who provided lightning-fast responses and went above and beyond with personalized help. She helped me understand all the customization possibilities and made sure everything was perfectly set up for my store launch. The app offers extensive customization options, and with their amazing technical support, you can truly make it work exactly how you want. Definitely recommend - the level of support alone makes it worth every penny!

Vvivacious

Oct 20, 2024  on Shopify

Excellent app, highly recommended, will upgrade the plan as time goes on.

Emberforge Den

Oct 20, 2024  on Shopify

Really clean looking app, integrated seamlessly. Looks professional on the front end. I had 1 minor adjustment needed to the size of this block and it was resolved within 15mins by support, Can't ask for better than that.

Baumgartner Reinigung

Oct 17, 2024  on Shopify

The App features everything you need for your store due to Delivery Dates. Support is really helpful and takes the problems serious. Everything is well translated you have much options to modify! Thanks

Qisabags

Oct 17, 2024  on Shopify

Trendi Pets

Oct 16, 2024  on Shopify

This app is exactly what I needed to display estimated delivery dates on my Shopify store. The setup was smooth, and the team helped me position it perfectly on my product pages. They were incredibly patient throughout the process, answering all my questions and making adjustments until everything was just right. Highly recommend this app for anyone looking to improve the customer experience with clear delivery expectations!

Lux Yard and Homes

Oct 16, 2024  on Shopify

I love the hands on support available from their team when you reach out to them. I've reached out multiple times for support and every interaction was better than the other. They solve the issue in a quick and efficient manner. The performance of the app is everything you can ask for. It has a wide variety and beautiful templates to choose from and pretty easy to add to your store. I love the customised look and feel it gives to the store. I also like how it does not impact site speed at all which is the best added bonus you can get with an elaborate app like this. Recommend!

Leather Brut

Oct 14, 2024  on Shopify

Good service and well-supported!

SoftFeel

Oct 07, 2024  on Shopify

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