Overall, merchants are pleased with the "SB Estimated Delivery Date‑ETA" app, citing its ease of use and comprehensive features that significantly enhance their store's delivery management. The app is particularly lauded for providing accurate delivery estimates, which helps in building customer trust and improving their shopping experience. Furthermore, the support team, especially individuals like Jay, has received high praise for their quick, knowledgeable, and friendly assistance, making integration and customization smooth and efficient for businesses.
Key Strengths
Exceptional Customer Support: Rapid, responsive, and helpful assistance with a personal touch.
Comprehensive Features: Offers extensive customization options, supporting various shipping rules and ETAs based on products, destinations, and more.
User-Friendly: Easy to set up and manage, with a clean and professional interface that integrates well with Shopify.
Customizable Appearance: Provides multiple design templates and customization options to tailor the look and feel per business requirements.
Performance: Does not impact site speed and integrates smoothly without causing errors with other apps.
Common Concerns
Pricing: Higher costs for Shopify Plus stores and necessary feature upgrades, not clearly advertised.
Complex Set-Up for Large Inventories: Challenges with excluding certain products and lack of efficient filtering tools.
Technical Bugs: Issues with cut-off time settings and non-working day configurations not functioning as expected.
Spam Emails: Receipt of unsolicited marketing emails from the app developer.
Final Thoughts
Overall, "SB Estimated Delivery Date‑ETA" is a widely appreciated app that provides significant value through its reliable delivery management capabilities and superb customer support. While there are some concerns regarding pricing transparency and set-up complexities for larger inventories, its robust feature set, customization potential, and strong support structure make it a worthwhile investment for Shopify merchants aiming to enhance their customer service and delivery transparency.
GFASHION
Oct 28, 2024
on
Shopify
Excellent Support: "I recently encountered an issue with my theme, and the support team was incredibly helpful. They responded promptly, were patient, and guided me through the solution. Highly recommend!"
Runda Jewelry
Oct 27, 2024
on
Shopify
great app, high quality service. recommend.
Paws and Memories
Oct 23, 2024
on
Shopify
The support team behind this ETA app is absolutely outstanding! Special shoutout to Samta, who provided lightning-fast responses and went above and beyond with personalized help. She helped me understand all the customization possibilities and made sure everything was perfectly set up for my store launch. The app offers extensive customization options, and with their amazing technical support, you can truly make it work exactly how you want. Definitely recommend - the level of support alone makes it worth every penny!
Vvivacious
Oct 20, 2024
on
Shopify
Excellent app, highly recommended, will upgrade the plan as time goes on.
Emberforge Den
Oct 20, 2024
on
Shopify
Really clean looking app, integrated seamlessly. Looks professional on the front end. I had 1 minor adjustment needed to the size of this block and it was resolved within 15mins by support, Can't ask for better than that.
Baumgartner Reinigung
Oct 17, 2024
on
Shopify
The App features everything you need for your store due to Delivery Dates. Support is really helpful and takes the problems serious. Everything is well translated you have much options to modify! Thanks
Qisabags
Oct 17, 2024
on
Shopify
Trendi Pets
Oct 16, 2024
on
Shopify
This app is exactly what I needed to display estimated delivery dates on my Shopify store. The setup was smooth, and the team helped me position it perfectly on my product pages. They were incredibly patient throughout the process, answering all my questions and making adjustments until everything was just right.
Highly recommend this app for anyone looking to improve the customer experience with clear delivery expectations!
Lux Yard and Homes
Oct 16, 2024
on
Shopify
I love the hands on support available from their team when you reach out to them. I've reached out multiple times for support and every interaction was better than the other. They solve the issue in a quick and efficient manner.
The performance of the app is everything you can ask for. It has a wide variety and beautiful templates to choose from and pretty easy to add to your store. I love the customised look and feel it gives to the store.
I also like how it does not impact site speed at all which is the best added bonus you can get with an elaborate app like this. Recommend!
Leather Brut
Oct 14, 2024
on
Shopify
Good service and well-supported!
SoftFeel
Oct 07, 2024
on
Shopify
Swati Golyan
Sep 23, 2024
on
Shopify
great to clearly define the dispatch time for made to order products.
LONDON.LS
Sep 19, 2024
on
Shopify
very professional
Avern Cleaning Supplies (Internet) Ltd
Sep 18, 2024
on
Shopify
Really great app and support you really well if any issues!
IllustrArte
Sep 16, 2024
on
Shopify
App works great and support is extremely helpful. I like the way I can use rules so as to have different ETAs per product tag. I also appreciate ETAs by destination and of course the language capability.
Many thanks
Tamil Nadu Samayal
Sep 14, 2024
on
Shopify
Good app, Mr. Jay helped a lot
Tesoro
Sep 11, 2024
on
Shopify
Fast responds!!
Steel 'N' Feel
Sep 08, 2024
on
Shopify
Impressed by the customer service! They are really willing to help, supportive and patient! Appreciate and highly recommended!
My Health Sanctuary
Sep 05, 2024
on
Shopify
helpful customer service, easy to use
Kids On Wheelz
Sep 03, 2024
on
Shopify
great customer service, jay was awsome, we were looking for many eta apps, this was one of the best one we have used so far, I can resure you that this app will get the job done, with a on demand team on hand