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Customer reviews: SB Estimated Delivery Date ETA

Develop by SetuBridge

The Shopify Estimated Delivery Days app helps merchants display accurate delivery estimates, improving customer trust and reducing support queries. This review covers its features, pricing, and real user experiences to help you decide if it’s right for your store.

Reviews (247)

Overall rating
4.8

What Merchants Think

Overall, merchants are pleased with the "SB Estimated Delivery Date‑ETA" app, citing its ease of use and comprehensive features that significantly enhance their store's delivery management. The app is particularly lauded for providing accurate delivery estimates, which helps in building customer trust and improving their shopping experience. Furthermore, the support team, especially individuals like Jay, has received high praise for their quick, knowledgeable, and friendly assistance, making integration and customization smooth and efficient for businesses.

Key Strengths

  • Exceptional Customer Support: Rapid, responsive, and helpful assistance with a personal touch.
  • Comprehensive Features: Offers extensive customization options, supporting various shipping rules and ETAs based on products, destinations, and more.
  • User-Friendly: Easy to set up and manage, with a clean and professional interface that integrates well with Shopify.
  • Customizable Appearance: Provides multiple design templates and customization options to tailor the look and feel per business requirements.
  • Performance: Does not impact site speed and integrates smoothly without causing errors with other apps.

Common Concerns

  • Pricing: Higher costs for Shopify Plus stores and necessary feature upgrades, not clearly advertised.
  • Complex Set-Up for Large Inventories: Challenges with excluding certain products and lack of efficient filtering tools.
  • Technical Bugs: Issues with cut-off time settings and non-working day configurations not functioning as expected.
  • Spam Emails: Receipt of unsolicited marketing emails from the app developer.

Final Thoughts

Overall, "SB Estimated Delivery Date‑ETA" is a widely appreciated app that provides significant value through its reliable delivery management capabilities and superb customer support. While there are some concerns regarding pricing transparency and set-up complexities for larger inventories, its robust feature set, customization potential, and strong support structure make it a worthwhile investment for Shopify merchants aiming to enhance their customer service and delivery transparency.

East Blue Fashion

Jun 03, 2025  on Shopify

Absolutely excellent from the very beginning. I've had this app for a while now, and it's by far the best one out there. It offers a wide range of customization options and tools, allowing it to seamlessly integrate with your theme—and it looks stunning once everything is set up just right. The pricing is fair, and even the premium plan offers great value for what you get. What truly sets this app apart is the outstanding support. Jay has been incredibly responsive, and every request has been handled quickly and professionally.

THEBLACKWARDROBE.COM

Jun 02, 2025  on Shopify

Highly recommended. Very easy to install - However if you have issues editing the app, don't hesitate to contact the team. They're super helpful and kindly patient, plus they reply fast! I had issues editing the app for my shopify and they really helped me to adapt the app to my theme.

OAT Home

May 31, 2025  on Shopify

Had some teething issues but Jay was super helpful and got the fixes done really quickly. Its fantastic and really good app! Super easy to understand and create templates and quite granular which is helpful if wanting to select different messaging for different products both in and out of stock. Some features in there too that look good but I don't need right now. Really pleased and the response time after coming across an issue with out of stocks not appearing on variants was rapid. Jay went straight into Shopify & sorted within minutes and even helped config the messaging to where I wanted it to show on the page. Excellent and the best service I've received from any app to date.

Pro Gym Essentials

May 15, 2025  on Shopify

SB Estimated Delivery Date ETA is a fantastic app! Super easy to use and set up — everything was intuitive right from the start. What really impressed me was the excellent customer support, even on the free plan. They were quick, helpful, and friendly. Highly recommend this app if you want to give your customers a clear and professional delivery estimate.

TIENDA PERU ONLINE

May 13, 2025  on Shopify

Excelente atención al cliente. Buen servicio de mantenimiento ;)

GameHive

May 06, 2025  on Shopify

Great customer service

CASA LOTUS

Apr 30, 2025  on Shopify

Very good app! Solved a customer pain in a simple way! Lovely customer service as well! Quickly replied our messages.

J & A Doors

Apr 16, 2025  on Shopify

Very helpful team, quick to respond. Great app that is simple to use.

Textilfarm

Apr 15, 2025  on Shopify

Excellent customer service! My issue was resolved quickly, and they were very helpful throughout the process. It’s clear that they truly care about their users. Special thanks to Jay for the fast and professional assistance – it was a pleasure communicating with him. Thank you for the support, I can highly recommend this team!

Probably Preppy

Apr 15, 2025  on Shopify

This app is great. Provides great info to customers regarding shipping times and is completely customizable for your needs. Support is great too.

Trentik

Apr 15, 2025  on Shopify

I would recommend this app to others due to the ease of use as well as their extremely helpful customer service! They assisted me with an issue I had and it was fixed within minutes!

NutriAura

Apr 15, 2025  on Shopify

I am really happy with the support provided, they are really very responsive. They listen to you and find any problem in no time. I am really satisfied with the support! I recommend

eTechzen

Apr 15, 2025  on Shopify

Excellent right from the start. Had this app a while and it's by far the best one available. It has many customisation features and tools, and can be adjusted to blend with your theme, and it looks fantastic when all the finishing touches are done. It's great value and well-priced, even for their premium plan. The support has been outstanding. Very fast responses from Jay, and every request has been performed with ease. I can't recommend this app enough; it deserves more than 5 stars. Try it for yourself, you won't be disappointed.

Boutique Namasté

Apr 14, 2025  on Shopify

Super app, suport client efficace et réactif.

Morrison Shoes

Apr 11, 2025  on Shopify

A good app for delivery date

Brown and Blonde

Apr 10, 2025  on Shopify

Super fast solving our problems with the App. Easy set up and good visual appearance. So happy with the app!

RaghadLiving.com

Apr 10, 2025  on Shopify

I had an amazing experience working with Jay. It was so important to me to find an app that has future which mentiones there's delivery to each country and shows their flag. This app is it! Other than pre made sections Jay helped to develop some custom designs which I thought wasn't possible but he made it possible. So thanks to him and this app! Just Amazing!

mycamperbox GmbH

Apr 10, 2025  on Shopify

Sehr einfache Einbindung auch für Anfänger, viele Templates die man noch anpassen kann und toller und schneller Support der mit einem live die Implementierung macht!

Himmelsfluesterer 2

Apr 09, 2025  on Shopify

This is definitely the best ETA app for shopify! We use this app already for two shops, everything works great. The support is amazing! Thank you so much!

RoyalDTF Printing

Apr 04, 2025  on Shopify

Great app, and great customer support!

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