Reviews: Essential Grid Gallery

Customer reviews: Essential Grid Gallery

Reviews (173)

Overall rating

4.9

5

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What Merchants Think

The "Essential Grid Gallery" app is highly praised by merchants for its customizable and user-friendly interface, which allows users to create visually appealing galleries. The app is particularly noted for its outstanding customer support, which frequently assists users with setup and troubleshooting. Despite some initial learning curves and minor issues, the responsive support team ensures a smooth and satisfactory user experience.

Key Strengths

Outstanding and responsive customer support
Highly customizable and feature-rich interface
Ease of use and quick setup
Wide variety of customization options
Effective for creating portfolios and galleries

Common Concerns

Initial setup and interface can be slightly complex
Minor bugs and issues, especially with dynamic collections and mobile compatibility
Lack of clear information in the support area
Potential complications when attempting to uninstall the app

Final Thoughts

Overall, "Essential Grid Gallery" receives a warm reception from its users, who appreciate its robust features and exceptional customer service. While there are minor imperfections, the app is generally deemed highly effective and reliable for building customizable and elegant galleries on various platforms. The comprehensive support ensures users quickly overcome challenges, making the app a worthwhile investment for those looking to enhance their online presence.

My Store

Jul 13, 2024 on Shopify

De app doet wat ervan verwacht word. De ontwikkelaars zijn altijd beschikbaar voor communicatie en staan open voor aanpassing of verandering.

Koukla Pet™

Jul 10, 2024 on Shopify

After several failed attempts with other Apps to create a self-hosted grid of videos on our how-to page, I read several positive reviews about Essential Grid. They seemed like exactly what I needed. And they are! It can stay as simple, or go as custom and detailed as I want. I'm not a developer and needed help with the basics; and received excellent support from Chat. They also have a lot of videos, tips and tricks available on YouTube. But, I haven't had a chance to dive into those yet. I highly recommend.

JD3

Jul 09, 2024 on Shopify

Excellent customer service/support. Had some issues setting up the gallery the way we wanted - live chat help, sorted in a few minutes, gave some screenshot tips on how to get settings properly setup. Have now purchased subscription.

Pangaea Patio

Apr 20, 2024 on Shopify

The app is fantastic - extremely customizable. Tried quite a few apps before landing on this one. In addition the service is fantastic they work on weekends and all hours to make fixes ASAP. Highly recommend.

Family Threadz

Apr 05, 2024 on Shopify

I'm setting up a new online business and needed a Gallery page. My programmer referred me to Essential Grid Gallery and set up the basics. I just now needed help so I jumped into the chat and my needs have been resolved quickly and very efficiently. I'm loving Essential Grid Gallery!!

SolarPunkNow

Apr 04, 2024 on Shopify

Outstanding support. We are using it to filter our blog and we are hoping for even more options here, but it is the best so far that I could find on the whole App store for that. It looks amazing and really brings it visually to a new level.

Marc Renshaw Store

Mar 23, 2024 on Shopify

Absolutely brilliant support throughout. Really impressed with the results at the early stages of building my galleries. Staff were really helpful, patient and went above and beyond to ensure any issues were resolved. A brilliant all round service. Thank you.

Found Family Adventurecrafts

Feb 04, 2024 on Shopify

This app was exactly what I was looking for! A nice, elegant filterable photo gallery. The Essential Grid customer support team was very helpful and checked up on my request as well to make sure everything was alright.

Tiny Hearts

Jan 16, 2024 on Shopify

Great app and easy to use. Tech support were extremely helpful when we needed troubleshooting assistance.

Antoine

Jan 03, 2024 on Shopify

Great experience so far! Just what I was looking for and the staff has been super helpful in helping me set things up on my website! Recommend

immi.

Dec 19, 2023 on Shopify

Amazing experience. The app is exactly what I was looking for. I had a question and they answered me very quickly and helped me with everything until I fixed my problem. I definitely recommend this app to anyone who is looking to have a nice gallery on their website is makes a big difference and it is very simple to use.

IrisArtwork

Dec 18, 2023 on Shopify

I had a great experience with Essential Grid, thanks to their responsive customer service, particularly from Asif. When I encountered a glitch, Asif responded quickly and resolved the issue efficiently. The app itself is feature-rich and user-friendly, offering good value for its price. Overall, a reliable and cost-effective solution with commendable support.