What Merchants Think

Merchants have mixed reviews about eShipper. Many find it valuable for its excellent shipping rates and outstanding customer service, especially praising specific staff members. However, some recent experiences report a significant decline in service quality and app functionality.

Key Strengths

• Exceptional discounted shipping rates
• Helpful and responsive customer service
• User-friendly app interface
• Effective for fulfilling Canadian and international shipping needs

Common Concerns

• Recent app stability issues and technical glitches
• Lack of response from customer support during recent issues
• Increased pricing without clear reasons
• Requirement changes for label purchasing and package drop-offs

Final Thoughts

eShipper is widely regarded as beneficial for businesses looking to save on shipping, particularly in Canada. Its strengths in customer service and cost-effective rates are well noted. However, the company needs to address recent technical and customer support challenges to maintain its reputation.