<h3>What Merchants Think</h3> <p>Merchants have mixed reviews about eShipper. Many find it valuable for its excellent shipping rates and outstanding customer service, especially praising specific staff members. However, some recent experiences report a significant decline in service quality and app functionality.</p> <h3>Key Strengths</h3> <ul> <li>Exceptional discounted shipping rates</li> <li>Helpful and responsive customer service</li> <li>User-friendly app interface</li> <li>Effective for fulfilling Canadian and international shipping needs</li> </ul> <h3>Common Concerns</h3> <ul> <li>Recent app stability issues and technical glitches</li> <li>Lack of response from customer support during recent issues</li> <li>Increased pricing without clear reasons</li> <li>Requirement changes for label purchasing and package drop-offs</li> </ul> <h3>Final Thoughts</h3> <p>eShipper is widely regarded as beneficial for businesses looking to save on shipping, particularly in Canada. Its strengths in customer service and cost-effective rates are well noted. However, the company needs to address recent technical and customer support challenges to maintain its reputation.</p>