Customer reviews: eShipper

<h3>What Merchants Think</h3> <p>Merchants have mixed reviews about eShipper. Many find it valuable for its excellent shipping rates and outstanding customer service, especially praising specific staff members. However, some recent experiences report a significant decline in service quality and app functionality.</p> <h3>Key Strengths</h3> <ul> <li>Exceptional discounted shipping rates</li> <li>Helpful and responsive customer service</li> <li>User-friendly app interface</li> <li>Effective for fulfilling Canadian and international shipping needs</li> </ul> <h3>Common Concerns</h3> <ul> <li>Recent app stability issues and technical glitches</li> <li>Lack of response from customer support during recent issues</li> <li>Increased pricing without clear reasons</li> <li>Requirement changes for label purchasing and package drop-offs</li> </ul> <h3>Final Thoughts</h3> <p>eShipper is widely regarded as beneficial for businesses looking to save on shipping, particularly in Canada. Its strengths in customer service and cost-effective rates are well noted. However, the company needs to address recent technical and customer support challenges to maintain its reputation.</p>

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Reviews (37)

Overall rating

3.3

5

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What Merchants Think

Merchants have mixed reviews about eShipper. Many find it valuable for its excellent shipping rates and outstanding customer service, especially praising specific staff members. However, some recent experiences report a significant decline in service quality and app functionality.

Key Strengths

Exceptional discounted shipping rates
Helpful and responsive customer service
User-friendly app interface
Effective for fulfilling Canadian and international shipping needs

Common Concerns

Recent app stability issues and technical glitches
Lack of response from customer support during recent issues
Increased pricing without clear reasons
Requirement changes for label purchasing and package drop-offs

Final Thoughts

eShipper is widely regarded as beneficial for businesses looking to save on shipping, particularly in Canada. Its strengths in customer service and cost-effective rates are well noted. However, the company needs to address recent technical and customer support challenges to maintain its reputation.

Canada Hoists

Dec 05, 2024 on Shopify

This app worked well for few years but in Q4 2024 it stopped working. The Shopify App does not work, does not provide access to product boxes, weight, dimensions, etc. Requested customer support for weeks. No reply Checked eShipper website. No way to get support It is a ghost company now. We will have to remove it from our store.

Clinique Vitacru

Oct 06, 2024 on Shopify

After many years of good service, suddenly, in September 2024 everything changed: - New buggy and unpolished app; - Suddenly, cannot purchase Canada Post label anymore... Arguing that we need to deposit all our daily package to 45mn from our place and not at Canada Post directly anymore. - Pricing of UPS also skyrocket in September 2024 without any reason. Sorry to see sunch a decline in what used to be a very good entreprise.

Buzzdnutrition

Jan 17, 2023 on Shopify

We have had the best time working with eshipper! They are such a professional company with incredible people working there. I love how they can help us with everything from better shipping rates, to picking and packing, to helping us with our Amazon store front (shoutout Blair & Jack from AMZ prep!) our account manager Ahmed Sabah has been amazing at helping us navigate all these different services and help to tailor things to help support our small business. We love eshipper and will be long term customers! - Lauren BUZZD Nutrition

The 6 Collection

Jan 10, 2022 on Shopify

We have tested few other apps and this one had the best discounted shipping rates. Thank you Ahmed for the help in setting up.

OudLux

Jan 09, 2022 on Shopify

I have been using eShipper for over 5 years and can't see myself without it, for all Canadian small businesses it's a must if you want to save on shipping within Canada, USA and worldwide A+ and special thanks to Ahmed

Zaria Boutique

Jan 09, 2022 on Shopify

The service I've been receiving with eShipper has been phenomenal and has truly made my experience as a small business owner MUCH EASIER. I like that I can integrate my shopify with eShipper so smoothly. I am grateful to have Ahmad Al Abid as my account manager - he ensures I receive great support and great shipping rates! Ahmad is very responsive, helpful and passionate about his job.

Dough Parlour

Apr 09, 2021 on Shopify

Best shipping rates we've seen so far! Tentative staff, especially our account manager, Zahera! She and her team are always available to communicate and address any issues, and they go above and beyond to help our business.

getskinso

Apr 08, 2021 on Shopify

This app has helped me greatly in offering my customers different shipping options. Also, the customer service and team at eShipper have been great

Ally®

Apr 08, 2021 on Shopify

So far we are loving eShipper! Fulfillment & shipping have been so quick and seamless. We absolutely love working with Sabira. 100% Recommend!

Rainbo

Apr 08, 2021 on Shopify

We use this app for fulfillment and shipping and get much better rates than Shopify plan shipping rates. The team is fast and great to work with. We highly recommend eShipper!

BayShoomar

Dec 19, 2019 on Shopify

Awesome customer service and awesome people to work with. Imtiyaz and Zahers are truly helpful everytime. Very user friendly app. Takes away the extra leg work to key in customer credentials while preparing shipping labels. Good discounted shipping rates. Highly recommended

AppleCheeks Cloth Diapers

Dec 19, 2019 on Shopify

Customer support has been excellent and I am saving money shipping through eShipper! Quite impressed overall.

CustomHeats

Dec 17, 2019 on Shopify

This app helped us reduce our shipping cost by over 50% and made it easier for us to export to the USA. Amazing rates, great customer service. Highly recommend!