I’ve been working with Eprolo for a while for my store, and the experience has been great overall. The shipping is always faster than expected. The product selection is great, processing times are accurate, and items arrive as described. Customer support has always been responsive and helpful, especially when I needed clarification or quick assistance. The platform is easy to navigate, and inventory syncing to Shopify is smooth. Definitely recommend them for anyone running a dropshipping or boutique-style business.

Eprolo has become my first choice for fulfilling orders for my online store, not only are shipping options very good for cost and speed, but the customer service is great too. Yang at Eprolo has been great at resolving any issues that have come up and very fast to respond emails too.

Very good speed and communication. Always can source every product I need with the best pricing which gives me much higher profit margins

I've been using this app for years now and I love the customer service department. The app is super simple compared to other suppliers and when you need some help customer service is always there for you.

Yang is incredibly helpful! He always replies quickly, explains things very well, and makes sure everything is good. I really appreciate his patience and professional support. thank you so much for your great help!

very good service! Thanks to Paul who helped me with my problem in just 2 minutes. I really can recomend Erpolo!

They have very good customer service! They respond quickly and Paul did a great job in answering my questions!

I HAVE BEEN LOOKING FOR A PLATFORM THAT COULD AD MY LABEL TO PRODUCTS. STILL EXPLORING BUT SO FAR THE EPROLO TEAM HAS BEEN THERE TO ANSWER ALL MY QUESTIONS GUIDING ME. JUST STARTED ADDING PRODUCTS AND ITS PRETTY EASY.

They are really trying and to sync your product to Shopify is very fast and easy. The only thing I noticed is that the weight in kg or grams is not sync directly with the product. That’s the only reason am give 4 stars. I hope they fix that asap. but for the rest is awesome. Give it a try and see for yourself.

Overall, EPROLO has been a solid and reliable platform for dropshipping. The product quality, packaging, and shipping times are quite impressive, and the integration with Shopify and TikTok Shop works smoothly. The only area that could use improvement is the sourcing request response time — it would be great if they could reply a bit faster to help sellers keep momentum. Other than that, everything is good all around!

I WISH the inventory location was accurate. It is not. Consistently the location is listed as a US warehouse, then when the product is imported the inventory is located in China and won't arrive for 3 weeks. This app has been a complete waste of time.

Eprolo is an excellent dropshipping app with a smooth and reliable process. The platform is easy to navigate, and product sourcing is simple and efficient. Customer support is outstanding — Rick has been very responsive and helpful, answering all my questions quickly. Highly recommended for anyone looking to grow their store with a trustworthy partner.

All good for now. We’ve just started working with them and the support has been great. We're happy with to start our relationship with Eprolo.

I've been using Eprolo for a LONG TIME. It's incredibly convenient. I also have a customer representative named Tammy. She's helpful and gets everything done quickly. Thank you, Tammy.

Really easy and straightforward,been using for almost a year now. Saves me a lot of time. Big thanks to Tammy for all the help.

This app is very efficient and working with Yang has been an unexpected bonus. Her expertise and resourcefulness is unmatched! Yang is proactive to resolve issues instantaneously on the spot and remains in constant communication notwithstanding time zone differences. She is awesome and I am always amazed with her perfection!

This is the most awful company ever. They found the worst supplier to ship products, and I’ve had multiple customers not only complaining about the quality but also receiving damaged items—and even used products. I was furious and had to refund them. When I reported this to the agent and explained how bad the quality was, they requested that I upload images of all the damaged items. But the problem was that I had already refunded my customers, and I felt AWFUL enough about the situation. When I followed up with the agent, all she said was that only a partial refund could be issued, since I only submitted some images and not all. Her attitude was dismissive, like she didn’t care at all. This is honestly the most unprofessional and frustrating company I’ve ever dealt with. By the way, the agent’s name was Tammy. If you ever come across her, my advice is: RUN!

I started working with Eprolo and from day one I was assigned a private agent, Kiki Wu. My experience has been nothing short of amazing. Kiki has been available 6 days a week, always quick to respond and helping me daily with any issue regarding orders or questions I had. She would instantly find the products from my website that weren’t listed on Eprolo’s shop and always at the best price. She guided me step by step through the transition from AliExpress to Eprolo, and now I no longer need to worry about suppliers being out of stock. Since I sell many different products, it used to be frustrating having to place 4 separate AliExpress orders for a single customer if they bought 4 different items. Thanks to her, that problem is completely solved. On top of that, I now have higher profit margins in my store and I can even brand my products, which helps me build loyalty and have customers coming back more often. I’ve had the best experience with Kiki Wu, and she’s truly the best agent I could have ever received.

I’ve been in e-com for nearly a decade, and I’ve worked with a lot of agents, both private and large platforms like CJ, but nothing has come close to the experience with E-Prolo. It’s truly a game changer! Having a dedicated agent makes all the difference, and I can’t thank Bella enough for making the entire process very smooth.

Buy far the worst one i have aever worked with. I have sent support over 6 different emails and not 1 time have i or anyone on the team has gotten a response. This company is horrible and does not respond to any single inquiry that you send. Also the pricing they have is generally more expensive than ali or other sources. Out of 600 orders they could only process 26 as their prices are way to high. No single POC. Really sad, on to buckydrop