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Customer reviews: Enhencer: Meta & Google AI Ads

Reviews (95)

Overall rating
4.4

What Merchants Think

The app "Enhencer: Meta & Google AI Ads" receives mixed reviews from merchants. Several users praise the app for its ability to optimize advertising campaigns and boost sales through effective AI technology. Merchants highlight excellent customer service and the app's capability to increase ROAS (Return on Ad Spend). However, other merchants express dissatisfaction due to unmet expectations and limitations in handling larger accounts with high ad spends.

Key Strengths

  • Effective AI-driven ad optimization improving engagement rates and conversions.
  • Exceptional customer support and dedicated account managers praised for responsiveness and helpfulness.
  • User-friendly interface and quick setup process.
  • Positive impact on revenue and expansion into new markets for small and medium-sized businesses.

Common Concerns

  • Inability to deliver promised results, especially for large-scale ad campaigns.
  • Issues with refund policy and customer service responsiveness in resolving concerns.
  • Some users experienced ineffective campaign management and poor ROAS compared to expectations.
  • App's performance allegedly not suitable for businesses with high daily ad spend.

Final Thoughts

Overall, "Enhencer: Meta & Google AI Ads" has proven to be a valuable tool for smaller e-commerce businesses seeking to enhance their ad performance through AI. Many users appreciate the superior customer service and notable improvements in advertising outcomes. Nonetheless, some merchants feel the app falls short for larger-scale operations, indicating potential limitations in scalability and effectiveness for businesses with substantial ad spends. Businesses should weigh these factors according to their specific needs and advertising scale.

Allster

Oct 10, 2024  on Shopify

UPDATE - had to arrange a demo just to get my account deleted. They kept telling me they didnt have any of our data even though I was on a screenshare showing them my account logged in. Very bizarre. Anyway changing review to 3 from 2 as i have no idea if the product is actually any good. I set up the app and arranged an onboarding call which was scheduled quickly. There is no demo account or trial period so you are going in blind, without even being able to assess the UX of the tool let alone the potential results. We already use Madgicx and this is a competitor. The call was very confusing, just a lot of claims which were not persuasive and despite being reasonably sophisticated I was unable to understand the value proposition in comparison to our existing tools. The worst part though is trying to uninstall the app and disconnect it - you just get in a loop of being forced to upgrade or book another call and therefore this app basically has unfettered access to anything you connect to it but you can't disconnect without their involvement! Perhaps it works well for those willing to take a blind bet on it, but from an onboarding - and offboarding - point of view, really poor.

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