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Customer reviews: Emotive: SMS Marketing

Develop by Emotive

Reviews (100)

Overall rating
4.5

What Merchants Think

"Emotive: SMS Marketing" receives predominantly positive feedback from merchants for its robust platform, excellent customer support, and significant ROI on marketing campaigns. Many users appreciate the hands-on approach Emotive takes towards customer success and strategic planning, making it suitable for both SMS marketing beginners and seasoned users. However, a few users have had concerns with contractual terms and specific performance aspects.

Key Strengths

  • Exceptional customer support with dedicated representatives.
  • Highly effective in boosting sales and engagement, with notable ROI for campaigns.
  • Easy integration and setup, particularly praised by businesses using Shopify.
  • Customizable workflows and robust segmentation options.
  • Helps users to effectively grow their SMS subscriber lists.

Common Concerns

  • Contractual issues, particularly with auto-renewal and termination clauses.
  • Some users experienced issues with the reliability and delivery of services.
  • Pricing considerations, especially for larger brands and contracts.
  • Incomplete or lacking features as compared to expectations.
  • Challenges in customer service responsiveness and proactive communication for some users.

Final Thoughts

Overall, "Emotive: SMS Marketing" is highly recommended by users for its comprehensive features and outstanding support, especially for businesses looking to enhance their SMS marketing strategy. Despite some issues with contract terms and service reliability, the platform provides valuable tools and positive results for growing businesses. While considering adoption, businesses should evaluate their specific needs against the nuances of Emotive's contract and features.

Ruff Bar

Feb 03, 2025  on Shopify

As a person new to using SMS marketing I wasn’t sure what to look for. Emotive knows what they are doing to help small businesses, they are a full service provider, organized, helpful with strategy and listen to my requests. I recommend this team.

Ohio Flame

Dec 18, 2024  on Shopify

emotive has brought a personalized customer centric experience to our customers and has helped us to engage our customer base and boost our sales in the process. We have a measurable increase in customer engagement and in revenue since we began working with emotive.

YALA

Oct 29, 2024  on Shopify

There are SMS platforms that send broadcast messages (a la email blasts), and then there are Conversational Messaging apps like Emotive. It has changed our business and provides a consistent 35X ROI! Create new connections with your shoppers, and take your revenue to new heights. We love Emotive!

Hogsworth

Sep 18, 2024  on Shopify

Emotive is great if you're looking to really hone in on SMS. They have all the features built out to get high ROI from your messages, and the support team to help you do so. That's all you can ask for in an SMS platform imo. The monthly bill can get pricey if you're not conscious about how many credits you're sending each time, but that's with any SMS service.

Mandujour

Sep 07, 2024  on Shopify

It was great working with Emotive. 10/10 for their sales pitch, and 10/10 for their customer support. I've worked with competitor SMS marketing software before but no one can beat Emotive's customer support experience. Overall when it comes to numbers, SMS marketing has been the big thing for us in 2024, and Emotive's popup and pixel surely helped a great deal in that. They actually care about your growth.

WAYA WEST

Aug 26, 2024  on Shopify

Emotive is a great introduction to sms/mobile marketing. Very hands-on and invested in growing your business and connecting with your customers. Highly recommended.

glō Luxury Oils

Aug 15, 2024  on Shopify

Emotive has been instrumental in increasing my bottom line at glo luxury oils. Initially, I was hesitant to invest $200+/mo but after the first SMS campaign, the ROI was 5x and it keeps increasing to my surprise each and every time I use it. The support team, Nikki and JC have been so helpful in creating campaigns and segments for me during busy seasons. The set up was a breeze as they held my hand through the entire process. After over a year of working with Emotive, I will continue to recommend this company!

Ulla-La Boutique

Aug 13, 2024  on Shopify

We love Emotive! Our customers are engaged and love receiving discount codes and keeping updated as to the sales and events we offer and tracking for their orders and so much more! Its easy to learn and is a big part of our business! Staff is great and will help you with every step!

SOLE PLAY

Aug 07, 2024  on Shopify

We have had emotive for About 4 months now. The product works great and the support is amazing

Wildkin

Aug 06, 2024  on Shopify

We have been partnering with Emotive for our SMS marketing needs for several years now, and our experience has been nothing short of exceptional. Emotive has proven to be a very reliable and effective partner, seamlessly integrating into our marketing strategy with minimal effort required on our end. Their platform works efficiently in the background, allowing us to focus on other aspects of our business while they handle our SMS campaigns with precision. The ease of management and the outstanding support from their team have made our collaboration smooth and productive. I highly recommend Emotive for anyone looking for a dependable and efficient SMS marketing solution. They have consistently delivered great results for us, making them an invaluable part of our marketing efforts.

L'ANIMAL CO

Aug 04, 2024  on Shopify

Emotive has been great at working with us to ensure we are happy with the results. JC Fajardo has been very hands on with the process, making great implementation and broadcast ideas. We highly recommend emotive for sms marketing.

MyTickTalk

Jul 25, 2024  on Shopify

We couldn't be happier with the services provided by Emotive! Their SMS platform is user-friendly and incredibly effective for our marketing campaigns. Jun and Nikki have been fantastic to work with; anytime we need assistance, they are quick to provide updates. Our SMS campaigns have proven to be an excellent way to reach our customers quickly and effectively. Highly recommended for any business looking to enhance their SMS marketing strategy!

NLAcollection

Jul 23, 2024  on Shopify

Highly recommend working with emotive! They helped grow my SMS subscriber list and increase conversion through SMS marketing! They have a very hands-on approach and assign you a member of their team to remain in touch with and depend on. Overall great experience and look forward to continue working with them.

UHS Hardware

Jul 22, 2024  on Shopify

We have been using Emotive for our SMS campaigns for over two years. They are a great company to work with and their customer service is fantastic. The platform is always reliable, and the customer service reps are always helping with suggestions on how to improve campaign performance (they are also very easy to reach). Their analytics are easy to follow and show exactly how each campaign is doing. We are a large company that sends over 100 SMS message a month, and have always had great results. Would definitely recommend Emotive to anyone who wants to increase their SMS campaign ROI.

Game Face Grooming

Jul 15, 2024  on Shopify

Great customer support. Always there to hop on a call or send ideas to help grow our brand.

BHAKTA Spirits

Jul 10, 2024  on Shopify

We tried out several smaller platforms and and one larger SMS service before finding Emotive (somehow). It's been great so far. The platform is built out with every feature in mind, and the customer success team is a huge perk. The sales team was also very knowledgable and helpful with the onboarding. Our revenue from SMS has gone up literally 15x since switching from that larger platform to Emotive. Highly recommend If you're a small brand looking to scale up your SMS. It's worth the investment in my eyes

SAMi - The Sleep Activity Monitor

Jul 08, 2024  on Shopify

Emotive is absolutely the best SMS platform that there is. I have tried basically all of them and this has been my favorite. Two-way messaging was essential and their UI is fantastic. Also, they have a great CS team that is always there to help me. I can customize the workflows easily and it integrates so well with Shopify.

Verdant Lyfe

May 17, 2024  on Shopify

I have been working with Emotive for a few years by now. Tried a different company but the results were not good and the customer service was bad. Decided to go back to Emotive and have been working with Ian. She is a very responsible, creative, responsive, and reliable person to work with. Results are good and will continue to work with her and Emotive as long as the results are there and sales improve.

QuikCamo

Apr 24, 2024  on Shopify

The customer service is great. They helped me get all the important things set up during the trial period. They were willing to accommodate for my seasonal business and gave me a discount and support even though I wasn't able to sign a year contract. It is easy to set up flows to reach customers with relevant messages. It integrates well with Shopify.

SOSHE Beauty

Apr 23, 2024  on Shopify

We enjoyed working with Emotive! Their team is always very responsive and they also help you plan out and schedule your campaigns. We had a good experience working with our customer success manager. Overall, they’re a great solution for brands whether looking to get started on SMS or to grow their list!

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