Reviews: EcomSend Back in Stock Alert

Customer reviews: EcomSend Back in Stock Alert

Reviews (512)

Overall rating

4.8

5

51
4

1
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2
1

3

What Merchants Think

The "EcomSend Back in Stock Alert" app receives generally positive feedback from merchants who appreciate its user-friendly nature and effective functionality. Most users highlight the ease of setup and its utility in managing restock notifications. Customer support is frequently described as prompt and helpful, with many users singling out support representatives by name for their exceptional service.

Key Strengths

User-friendly and easy to install.
Excellent customer support, frequently praised for quick responses and problem-solving.
Effective in saving time and growing the customer email list.
Customizable options that fit various business needs.

Common Concerns

Occasional issues with feature accuracy and customization limitations.
Some delays in resolving technical issues, especially during peak times.
Instances of misleading feature descriptions, notably in promotional materials.

Final Thoughts

Overall, the "EcomSend Back in Stock Alert" app is well-received as a valuable tool for managing back-in-stock notifications, especially appreciated by small business owners for its simplicity and effectiveness. While customer service is generally excellent, some users experience delays in resolving more complex technical issues. Despite a few noted drawbacks, the app remains a recommended solution for improving customer outreach and managing stock notifications.

Arsayo paris

Apr 26, 2024 on Shopify

très content merci !

Kumpel Leo

Apr 24, 2024 on Shopify

Toller Support! Herausforderung innerhalb von 5 Minuten gelöst. Preise sind echt okay. Zur Funktionsweise kann ich leider noch kein Feedback geben. DSGVO Konform!

פעמוני | מותססים וחמוצים

Apr 14, 2024 on Shopify

Librería BookRicans

Apr 12, 2024 on Shopify

Homes Bright Ltd

Apr 11, 2024 on Shopify

JC Furniture Hardware Corporation

Apr 04, 2024 on Shopify

Paradime Coins

Mar 27, 2024 on Shopify

Great App and great customer service. Shan explained and helped until the issues were solved and even followed up. Highly recommend

Love my Pharma

Feb 28, 2024 on Shopify

Very useful and simple to use. Support was also speedy in trying to solve a problem we had.

Joy Lane Farm

Jan 09, 2024 on Shopify

The app works great to save us time responding to customers and growing our email list. We have regular use products, so it's critical for customers to have a way to find out when they're back in stock. Also, the support is first rate. Usually, anything is taken care of within 24 hours. It's easy to setup on your own, but we've used support for some finer details, like making the styling match our theme exactly or putting the "Email me when available" button on our collection page, as well as the product page. Shoutout to Shan and Faith for excellent service. Thank you!

G-Spice

Jan 08, 2024 on Shopify

Easy to use, and there was some issues with the alignment of the button, probably related to the theme that is being used. Contacted Support and Shan was very prompt and helpful in forwarding the issue to their developers and also offered me to remove the branding on the popup window.

bymehshake

Nov 26, 2023 on Shopify

Your app stopped working sometime today after 5am. When I logged in it said I needed to establish the connection again, I did that. When I went to my site, the email when available button wasn't showing. Contacted support and support said they can see the button, but it's taking a few seconds to load. I could not see the button on the site at all. I tried with multiple browsers and friends browsers and other devices. They told me it would take 12-24 hours for a developer to fix the issue. Seeing as it's black friday weekend, respectfully I can't wait 12-24 hours for your developer to fix this, I needed an instant fix. I have found a different app with no issues at all, which is now on the site. It's a shame as I used your app for over a year and really enjoyed it. The lack of instant support and quick resolution has made me uninstall the app, as the slow support means I have lost out on loads of customer data on Black Friday weekend.