EcomSend Back in Stock Alert logo

Customer reviews: EcomSend Back in Stock Alert

Develop by Channelwill

Reviews (512)

Overall rating
4.8

What Merchants Think

The "EcomSend Back in Stock Alert" app receives generally positive feedback from merchants who appreciate its user-friendly nature and effective functionality. Most users highlight the ease of setup and its utility in managing restock notifications. Customer support is frequently described as prompt and helpful, with many users singling out support representatives by name for their exceptional service.

Key Strengths

  • User-friendly and easy to install.
  • Excellent customer support, frequently praised for quick responses and problem-solving.
  • Effective in saving time and growing the customer email list.
  • Customizable options that fit various business needs.

Common Concerns

  • Occasional issues with feature accuracy and customization limitations.
  • Some delays in resolving technical issues, especially during peak times.
  • Instances of misleading feature descriptions, notably in promotional materials.

Final Thoughts

Overall, the "EcomSend Back in Stock Alert" app is well-received as a valuable tool for managing back-in-stock notifications, especially appreciated by small business owners for its simplicity and effectiveness. While customer service is generally excellent, some users experience delays in resolving more complex technical issues. Despite a few noted drawbacks, the app remains a recommended solution for improving customer outreach and managing stock notifications.

Akecon-アケ魂-

Jan 20, 2025  on Shopify

I have been using them for a long time and had a small problem the other day that was resolved in about 5 minutes with prompt support. I think this is a very good app with fast support and easy to understand. I recommend it.

GAIA Holistic Living

Jan 09, 2025  on Shopify

I've tried other restock alert app and this one is the best. I always find problem using those app that I installed, but this one is easy to follow. Their support is great! Very soon my problem get solved.

The Country Christmas Loft

Jan 04, 2025  on Shopify

Absolutely great idea with great execution. Support is always top shelf as well... answering very quickly

Ayma Active

Dec 26, 2024  on Shopify

Shan from the help crew was very knowledgeable and was able to help me with a complicated process. She was through with her explanation and was able to walk me through with no issues. thanks!

Celia Dee

Nov 27, 2024  on Shopify

Amazing customer service!! Very impressed I had small questions relating to how the app worked and integration onto the site. Each time I received a fast reply and extremely helpful and patient explanations. Really really appreciate your help!! Also the app is great and user friendly with many customizable aspects

Charming Beads

Oct 26, 2024  on Shopify

Fake advertising of features. Customisation available is nothing like suggested. You cannot even change the colours of the text on the emails. Also the test email linked the Buy Now button to some weird variant product that does not even exisit in my store (I don't actually use variants) to be told it would be some days form developers to come back. Other messages the support lady just skipped, did not read or answer. So a very poor app, not fit for purpose, with an equally poor support experience

Beacon Prints

Oct 07, 2024  on Shopify

On September 28th I reached out to customer support about an integration issue. As of October 8th, it is still not resolved. Customer service was available and helpful. You tell customer service the issue, they forward it to the team, wait for an answer, then get back to you. Long process but it works. It's just taking way too long to resolve this issue and although they gave me another solution to try (that I didn't), it's just easier to switch to another app.

Gabiria

Oct 05, 2024  on Shopify

Muy buena experiencia con esta aplicación. Rápida y sencilla con una atención al cliente excepcional.

Blessed Light

Sep 30, 2024  on Shopify

I’ve tried multiple back-in-stock apps, but this one is by far the best I’ve found! The features are incredibly user-friendly, making it easy to manage notifications for products. What really sets this app apart is the support team—they are absolutely elite! They respond quickly and are always ready to help with any questions. Highly recommended!

My Vintage Pleasure

Sep 09, 2024  on Shopify

App is great and has great free template option for my small business. Support has been really helpful when ive needed assistance with integrating the app and customising it.

Birdiejay

Aug 25, 2024  on Shopify

Excellent customer success, and the app works great. i think 2 main substances i look for in an app are alright, 10/10 recommended.

Tobacco General

Jun 18, 2024  on Shopify

does what its supposed and customer support was quick and helpful. i would recommend this app for those looking for a simple restock alert

Whimsykel Designs

Jun 07, 2024  on Shopify

I just signed up and Shan helped me get things set up and I appreciated the customer service provided!

The Fashion Gift Shop

May 21, 2024  on Shopify

Great app! The team always replies in seconds, and any issues are resolved quickly. You can't ask for more than this.

Kumpel Leo

Apr 24, 2024  on Shopify

Toller Support! Herausforderung innerhalb von 5 Minuten gelöst. Preise sind echt okay. Zur Funktionsweise kann ich leider noch kein Feedback geben. DSGVO Konform!

Paradime Coins

Mar 27, 2024  on Shopify

Great App and great customer service. Shan explained and helped until the issues were solved and even followed up. Highly recommend

Joy Lane Farm

Jan 09, 2024  on Shopify

The app works great to save us time responding to customers and growing our email list. We have regular use products, so it's critical for customers to have a way to find out when they're back in stock. Also, the support is first rate. Usually, anything is taken care of within 24 hours. It's easy to setup on your own, but we've used support for some finer details, like making the styling match our theme exactly or putting the "Email me when available" button on our collection page, as well as the product page. Shoutout to Shan and Faith for excellent service. Thank you!

G-Spice

Jan 08, 2024  on Shopify

Easy to use, and there was some issues with the alignment of the button, probably related to the theme that is being used. Contacted Support and Shan was very prompt and helpful in forwarding the issue to their developers and also offered me to remove the branding on the popup window.

bymehshake

Nov 26, 2023  on Shopify

Your app stopped working sometime today after 5am. When I logged in it said I needed to establish the connection again, I did that. When I went to my site, the email when available button wasn't showing. Contacted support and support said they can see the button, but it's taking a few seconds to load. I could not see the button on the site at all. I tried with multiple browsers and friends browsers and other devices. They told me it would take 12-24 hours for a developer to fix the issue. Seeing as it's black friday weekend, respectfully I can't wait 12-24 hours for your developer to fix this, I needed an instant fix. I have found a different app with no issues at all, which is now on the site. It's a shame as I used your app for over a year and really enjoyed it. The lack of instant support and quick resolution has made me uninstall the app, as the slow support means I have lost out on loads of customer data on Black Friday weekend.

Scroll to Top