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Customer reviews: ES Back in Stock Notify Me!

Develop by Channelwill

Reviews (483)

Overall rating
4.9

What Merchants Think

The "EcomSend Back in Stock Alert" app receives generally positive feedback from merchants who appreciate its user-friendly nature and effective functionality. Most users highlight the ease of setup and its utility in managing restock notifications. Customer support is frequently described as prompt and helpful, with many users singling out support representatives by name for their exceptional service.

Key Strengths

  • User-friendly and easy to install.
  • Excellent customer support, frequently praised for quick responses and problem-solving.
  • Effective in saving time and growing the customer email list.
  • Customizable options that fit various business needs.

Common Concerns

  • Occasional issues with feature accuracy and customization limitations.
  • Some delays in resolving technical issues, especially during peak times.
  • Instances of misleading feature descriptions, notably in promotional materials.

Final Thoughts

Overall, the "EcomSend Back in Stock Alert" app is well-received as a valuable tool for managing back-in-stock notifications, especially appreciated by small business owners for its simplicity and effectiveness. While customer service is generally excellent, some users experience delays in resolving more complex technical issues. Despite a few noted drawbacks, the app remains a recommended solution for improving customer outreach and managing stock notifications.

Wildride Middle East

Sep 25, 2025  on Shopify

"Great app! I’ve just added it to my store, and I can already tell it’s reliable thanks to the excellent customer support. Shan was especially helpful in giving me access to the best features, and I’m excited to see how it works in action!

Capy

Sep 23, 2025  on Shopify

ES Back in Stock has been a wonderful app for us-- It took us some effort to get our email domain auth set up so that we could send restock emails directly from our domain, but aside from that this app provides so much value for us while being a free app (understanding that it's a customer acquisition system for their other paid apps, etc.). The support team is also quick to respond and help us work through and challenges or issues we have. Thanks for offering this app to the ecosystem!

Ohio Clicker Die

Sep 23, 2025  on Shopify

It is an awesome app. it does exactly what I want with no fees. Support was super fast and helpful. I would definitely recommend this app to anyone who needs to add back in stock notifications to their shopify store.

AVÔNA

Sep 14, 2025  on Shopify

So far extremely disappointed. We choose this app based on reviews, but our experience is nowhere near what the reviews are saying. First we were told to choose the highest plan to be able to make further edit on the email and set up our own email as sender, but as of Sept 14th, weeks and weeks after paying for the highest plan, our emails are still not setup properly and the email format is still completely off after many many times of asking to change it. The only positive thing we can say so far, that they answer quite quickly usually, but that does not mean that the problem is solved at the same time. We wanted to use this app for all our stores, but based on how the experience is, we won't. However we give another few days to see if anything changes.

Old Gringo Boots

Sep 12, 2025  on Shopify

We are exploring new BIS app for our website as the old one is being deprecated. The overall support during setup was great. Though we aren't sure yet if we will move forward with this app as some custom pieces are pending I feel that overall value, response and support is AWESOME! Jensen is a rockstar and ensures all the concerns are addressed. If all the custom piece makes it through we are definitely adopting this app for our website.

Hidden White

Aug 21, 2025  on Shopify

Very straight forward to use, the integration is simple and has what you need. Customer service is fast and responsive. Great app, great customer service.

Browns Kitchen

Aug 15, 2025  on Shopify

The app works seamlessly, but they keep changing the name of the app and it's driving me crazy!!!!! I can never find it when I'm looking for it because the name is different on a week to week basis

Cuddypup

Aug 06, 2025  on Shopify

Super simple app does what exactly it's supposed to. Great support as well, solved my problem within 3 min!

Nymphea Réunion

Jul 01, 2025  on Shopify

Great app — works perfectly for our store. The support team is quick and extremely helpful. Thanks!

Angy Paws

May 07, 2025  on Shopify

Great app - consistently brings back customers when I restock a product. It's like clockwork - restock and watch the orders flow in before I even think about announcing it or creating any form of marketing.

PINT_MN

Feb 26, 2025  on Shopify

I had a question about updating the product page, and I got prompt and appropriate advice via chat. I'm grateful for the great support. Thank you so much.

mennt.cl

Feb 24, 2025  on Shopify

Excelente Aplicación. 100 % efectiva para avisar la vuelta de stock de un producto y traducirlas en venta.

Akecon-アケ魂-

Jan 20, 2025  on Shopify

I have been using them for a long time and had a small problem the other day that was resolved in about 5 minutes with prompt support. I think this is a very good app with fast support and easy to understand. I recommend it.

GAIA Holistic Living

Jan 09, 2025  on Shopify

I've tried other restock alert app and this one is the best. I always find problem using those app that I installed, but this one is easy to follow. Their support is great! Very soon my problem get solved.

The Country Christmas Loft

Jan 04, 2025  on Shopify

Absolutely great idea with great execution. Support is always top shelf as well... answering very quickly

Ayma Active

Dec 26, 2024  on Shopify

Shan from the help crew was very knowledgeable and was able to help me with a complicated process. She was through with her explanation and was able to walk me through with no issues. thanks!

Celia Dee

Nov 27, 2024  on Shopify

Amazing customer service!! Very impressed I had small questions relating to how the app worked and integration onto the site. Each time I received a fast reply and extremely helpful and patient explanations. Really really appreciate your help!! Also the app is great and user friendly with many customizable aspects

Charming Beads

Oct 26, 2024  on Shopify

Fake advertising of features. Customisation available is nothing like suggested. You cannot even change the colours of the text on the emails. Also the test email linked the Buy Now button to some weird variant product that does not even exisit in my store (I don't actually use variants) to be told it would be some days form developers to come back. Other messages the support lady just skipped, did not read or answer. So a very poor app, not fit for purpose, with an equally poor support experience

Beacon Prints

Oct 07, 2024  on Shopify

On September 28th I reached out to customer support about an integration issue. As of October 8th, it is still not resolved. Customer service was available and helpful. You tell customer service the issue, they forward it to the team, wait for an answer, then get back to you. Long process but it works. It's just taking way too long to resolve this issue and although they gave me another solution to try (that I didn't), it's just easier to switch to another app.

Gabiria

Oct 05, 2024  on Shopify

Muy buena experiencia con esta aplicación. Rápida y sencilla con una atención al cliente excepcional.

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