Useless app. First of all it says free app but it has 7 days free trial and the Ai agent doesn't answer what a customer would have asked yet it would have learnt the products on the website. I don't recommend this app as a chatbot for your e-commerce website.

We've been running X-Elephant AI for 6 months now, and honestly， It just works. Setup took maybe 5 minutes—no coding, just plug-and-play. Love how it ​​greets visitors automatically​​; our bounce rate dropped noticeably within a week. The ​​24/7 replies in multi-language (we get lots of overseas traffic) feel human-like, and it even recovered 15 abandoned carts last month! If your store needs hands-off customer care, this app delivers.

Writing a review feels like homework, but this chatbot deserves it!!! Seriously, it's so simple even my non-techy coworker figured it out. My support team isn't drowning in tickets anymore. I've caught customers adding stuff to their cart after chatting—conversion boost is real. Plus, scrolling through chat logs helps me figure out what customers really want. 10/10 would recommend to anyone on Shopify.

We were about to hire more customer representatives to cover the pre-sale process. Until I found this AI tool! Saved a lot of money