X-Elephant: AI Sales Chatbot

Name: X-Elephant: AI Sales Chatbot Introduction Video
Uploaded: 2024-06-28T20:00:06Z
Duration: 1 min 33 s
Description: Leverage AI to address customer inquiries, improving customer

Develop by Shopify

Free plan available

Leverage AI to address customer inquiries, improving customer

Shopify integration

Self-learning ai

Real-time answers

Multilingual responses

Backend conversation management

About X-Elephant: AI Sales Chatbot

Launched Jun 26, 2024

Built by Shopify

Address

1471 BLANEFIELD RD, MISSISSAUGA, ON, L5G4H3, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Guides shoppers with smart suggestions and cart nudges using insights. Convert visitors into buyers.

An AI sales agent that converts shoppers using real-time insights. It learns from your store's products and pages to answer questions, recommend products, and trigger timely nudges (e.g., cart reminders, product comparisons) based on Browse behavior.

Smart greetings: convert customers when they're viewing, comparing, hesitating.
Intelligent product recommendations: recommend using advanced algorithms.
Sales assistance: help customers choose size, color, understand policies & more.
Seamless handover: customer can easily reach out the team with full context.
Deep Insights: manage all conversations and sales data to understand user needs.

Pros

Provides real-time multilingual response, enhancing global customer interaction
Deep integration with Shopify, offering seamless product recommendations
Handles both pre-sales and post-sales inquiries, improving overall customer support
Self-learn algorithm gets smarter with more usage, leading to continuous improvement in responses
Manages all conversations in the backend, assisting in understanding user needs and improving services

Cons

The redundancy in description may indicate a communication gap in the unique selling propositions
Potential dependency on Shopify which may limit its usage for businesses not using Shopify
Initial setup and learning curve for businesses not familiar with AI-driven customer support solutions
Performance and response quality may vary based on the complexity and volume of inquiries

Top Helpful Reviews

Cosyly

Aug 23, 2025 on Shopify

Useless app. First of all it says free app but it has 7 days free trial and the Ai agent doesn't answer what a customer would have asked yet it would have learnt the products on the website. I don't recommend this app as a chatbot for your e-commerce website.

oneisall

Jun 16, 2025 on Shopify

We've been running X-Elephant AI for 6 months now, and honestly， It just works. Setup took maybe 5 minutes—no coding, just plug-and-play. Love how it greets visitors automatically; our bounce rate dropped noticeably within a week. The 24/7 replies in multi-language (we get lots of overseas traffic) feel human-like, and it even recovered 15 abandoned carts last month! If your store needs hands-off customer care, this app delivers.

ULANZI

Mar 13, 2025 on Shopify

Writing a review feels like homework, but this chatbot deserves it!!! Seriously, it's so simple even my non-techy coworker figured it out. My support team isn't drowning in tickets anymore. I've caught customers adding stuff to their cart after chatting—conversion boost is real. Plus, scrolling through chat logs helps me figure out what customers really want. 10/10 would recommend to anyone on Shopify.