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Customer reviews: Cleverific Order Editing

Reviews (318)

Overall rating
4.6

What Merchants Think

Merchants consistently express high satisfaction with the "Cleverific Order Editing" app, noting that it is exceptionally reliable and easy to use. They appreciate its robust functionality and the significant improvements it brings to customer service capabilities. Cleverific receives glowing commendations for its excellent customer support, which is described as prompt, helpful, and proactive, fostering a sense of partnership with users.

Key Strengths

  • Excellent and responsive customer support, often highlighted as the app's strongest feature.
  • Intuitive and user-friendly interface that simplifies the editing process.
  • Robust functionality, allowing for seamless order modifications and enhanced customer service.
  • Customizability and automation features, including Shopify Flow integration.
  • Reliability and consistency over time, making it a trusted tool in the Shopify ecosystem.

Common Concerns

  • Price may be too high for some small businesses.
  • Inability to resolve certain compatibility issues beyond the app's control.
  • Limitations due to Shopify's native restrictions, such as changing original order shipping charges.

Final Thoughts

Overall, "Cleverific Order Editing" is highly recommended by its users for its reliability, functionality, and superior customer service. While it may pose some cost concerns for smaller businesses, its widespread acclaim among merchants underscores its value and effectiveness in enhancing order management capabilities on Shopify.

McConnell's Fine Ice Creams

Apr 01, 2025  on Shopify

Cleverific has been a game changer for our ecommerce business. Address changes were the number one customer service request we were fielding on a daily basis, often causing frustrations when our orders shipped out faster than the address changes could be communicated. Adding a 15 minute hold to our order processing to allow for customers to adjust addresses themselves has already cut down on the number of requests we're recieving in just a few weeks of having the app installed on our website. I couldn't recommend this app enough!

PensXpress

Mar 20, 2025  on Shopify

I can't recommend Cleverific Order Editing App enough! This tool has completely revolutionized how I manage my Shopify store. The automation features are incredibly powerful, allowing me to streamline my workflow seamlessly. Whether it's updating multiple products in bulk or making quick edits on the fly, this app handles it all with ease. The user interface is intuitive and user-friendly, which makes the learning curve minimal even for someone who isn't tech-savvy. The efficiency gains I've experienced since implementing Cleverific have been tremendous, freeing up valuable time to focus on other aspects of my business. If you're looking to optimize your Shopify operations, this app is a must-have. It’s definitely worth every penny!

MARKET.live

Mar 06, 2025  on Shopify

We had a complex headless Shopify marketplace need, and Cleverific—especially Andrew—went above and beyond to help us solve it. Not only do they do excellent work, but they’re also incredibly easy to work with. Their transparency in pricing, kindness, and fairness set them apart, making the entire process seamless and stress-free. If I could give 10 stars, I would—it’s a bummer I can only give five! I couldn’t recommend working with them enough.

MagicMist

Feb 26, 2025  on Shopify

We had an issue with Shopify when they released a new update for their software but Cleverific fixed the problem very quickly which was great! Thank you to Laura at the Cleverific team! She was very fast to respond and assured me the issue was being fixed and looked into.

RoguePandaDesigns

Feb 18, 2025  on Shopify

Wonderful app that opens up more editing options than the Shopify standard editing! We work a lot with line item properties and it's great to have a way to edit those on an order. It's also a great way to change an order from Local Pickup to Shipping, if a customer changes their mind. The customer service is also great. They recently added a requested feature to prevent using the Advanced Mode on Managed Markets orders (short version - not a good idea to use it on those). That will undoubtedly save us, and probably some other merchants, from future headaches.

California Tattoos & Promotional Products

Feb 04, 2025  on Shopify

The app is really good and convenient to use. The support team is so helpful and replies fast.

Rocky Talkie

Jan 14, 2025  on Shopify

Cleverific Order Editor has reduced our CX load significantly. It works well, is intuitive for customers to understand, and is easy to set up.

RYD LYF

Dec 12, 2024  on Shopify

This functionality should have been built in , but with this app it makes editing orders easy.

YMCA Gear

Dec 09, 2024  on Shopify

Highly recommend. The team delivers great and prompt service to any enquiries, and the app fulfills all of our needs.

ThirdLove

Nov 21, 2024  on Shopify

We've used this app for years and it is tried and true. When a rare issue does come up, their support is quick and responsive. I definitely recommend it!

Surf Line Hawaii

Nov 19, 2024  on Shopify

App works great. Very satisfied with this app. Customer support was very helpful and quick. Laura helped us fix our issues and followed up to check on us as well. Highly recommend this app.

Plaque deces

Nov 05, 2024  on Shopify

We're using this app for years and we're very happy with it. When we havea problem, the customer service answer quickly and give a good solution directly. We recommend this app to edit order in Shopify.

Bulk Natural Foods

Oct 28, 2024  on Shopify

Cleverific is the best order editing app we have found for reliability, functionality and customization. We just haven't found anyone that can beat them! The team keeps the app running and they add new features that help the editing process go smoother than ever. If there is an issue, they can fix it quickly which is very important to us. If you need an app that let customers edit their orders automatically then this is the app!

HD Brows | NOUVEAU LASHES | BIO Sculpture Deutschland Shop by UNEW

Oct 28, 2024  on Shopify

Perfect app!!! Unfortunately too expensive for small businesses.

Puzzery

Oct 01, 2024  on Shopify

TL;DR: Came for the app features, stayed for the amazing support. Full story: When I downloaded this app last week, I reached out to their support team to ask a question about one of the their features, and got a helpful reply within minutes. This week, they reached out to see how the solution worked for me, and when I asked a few more questions about some new features that they launched this week, they replied immediately there too. I can't recommend them enough. This app has a ton of features, and a fantastic team to help whenever you have a burning question. 10/10.

Tweetycam

Sep 29, 2024  on Shopify

Awesome app and amazing customer service!! Highly recommend

Magic Paper Labs (Wholesale)

Sep 03, 2024  on Shopify

This app is good. We sometimes use it to duplicate orders because Shopify locks many aspects of the orders depending on their status, so this lets us kind of get around that problem. You can also use it to work with bundles of products more easily (expanding a single product into a group of products automatically) and it has automation aspects that you can use in Shopify Flow. Also, their support and product development folks were very helpful when we were requesting a new feature -- they got the feature set up for us and we were able to use it not long after that.

Race Place

Aug 27, 2024  on Shopify

Their customer support team is fantastic! When I needed assistance, Laura was quick to respond and kept following up until I had what I needed.

KUIU

Aug 06, 2024  on Shopify

We have had an incredible experience working with Cleverific! Not only is their offering the best we have found in the Shopify ecosystem, their client support is unmatched. It is great to have a true partner in the Shopify app ecosystem. Our customers have really enjoyed this experience and utilize it quite often. Highly recommend Cleverific for all your order editing or order cancelling needs

Solgaard

May 22, 2024  on Shopify

App works great. Support team is also fantastic, responsive, and understanding. Highly recommend.

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